Revenue Operations Lead

1 month, 2 weeks ago
Full-time
Senior
Business Intelligence
Modern Health

Modern Health

Modern Health provides a personalized mental health care platform tailored for enterprises, aiming to enhance employee resilience, productivity, and overall well-being through evidence-based services.

Health Care Providers & Services
251-1K
Founded 2017
$167M raised

Description

  • Own the RevOps systems roadmap, including prioritization and build-versus-buy decisions.
  • Lead cross-functional system migrations, integrations, automation initiatives, and adoption programs.
  • Build dashboards, reporting, and analytics for customer satisfaction, account health, tool adoption, and utilization.
  • Develop account-level reporting and translate usage data into recommendations and operating guidance.
  • Serve as the technical owner for core GTM tools, including Gainsight, and design scalable architectures, data models, and workflows.
  • Define data-quality standards and maintain the reporting layer used by GTM leadership.
  • Partner with Sales, Customer Success, Finance, and Product leaders to convert business problems into system and process solutions.
  • Establish standards for issue intake, triage, reliability, and root-cause resolution.
  • Create executive-ready presentations explaining system behavior, data, and recommended actions.
  • Mentor junior team members and identify and drive resolution of emerging operational opportunities.

Requirements

  • Gainsight Level 2 Certification is required, including expertise with MDA, Data Designer, Rules Engine, scorecards, playbooks, CTAs, Success Plans, Journey Orchestrator, surveys, dashboards, and Salesforce integration.
  • 5+ years of experience in revenue operations, sales operations, business systems, or a related function with meaningful GTM systems ownership.
  • Deep hands-on Salesforce expertise, including data, dashboards, reports, workflows, and analysis; Salesforce Administrator certification is preferred.
  • Experience with adjacent GTM tools such as customer success platforms, CPQ, engagement tools, and BI systems.
  • Demonstrated experience designing and implementing systems rather than only maintaining inherited environments.
  • Strong analytical judgment and ability to define metrics, conduct analysis, and defend conclusions.
  • Experience leading cross-functional programs to completion without formal authority.
  • Ability to prioritize under ambiguity and communicate technical constraints to senior stakeholders.
  • Experience translating complex data and system behavior into concise recommendations and executive presentations.
  • Applicants must maintain work authorization without employer sponsorship; immigration sponsorship is unavailable.

Benefits

  • Remote-first work environment with required overlapping hours; eligible U.S. employees outside Pacific Time must work at least six hours overlapping 8 a.m.–5 p.m. Pacific.
  • Zone-based base salary ranging from $81,200–$119,400, plus equity eligibility and benefits.
  • Medical, dental, vision, disability, and life insurance, with HSA and FSA options.
  • Flexible time off and company-wide collective pause days.
  • Access to coaches and therapists through Modern Health’s platform.
  • Parental leave, family-forming benefits through Carrot, and family assistance through UrbanSitter.
  • Professional development stipend, 401(k), and financial planning support.
  • Wellness and new-hire work-from-home stipends, phone reimbursement, and virtual community events.

Interested in this position?

Apply directly on the company website

Apply Now

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