Client Success Manager - Singapore

1 hour, 46 minutes ago
Full-time
Lead
Customer and Technical Support
Modern Health

Modern Health

Modern Health provides a personalized mental health care platform tailored for enterprises, aiming to enhance employee resilience, productivity, and overall well-being through evidence-based services.

Health Care Providers & Services
251-1K
Founded 2017
$167M raised

Description

  • Manage a portfolio of enterprise accounts as the primary face of Modern Health for high-priority customers.
  • Build and maintain relationships with global stakeholders including benefit managers, HR executives, and consultants.
  • Partner with sales to represent Customer Success and support customer-facing initiatives.
  • Lead regular global account meetings and help align customer strategies.
  • Work with clients to define and execute custom program strategies within their broader benefits offerings.
  • Drive engagement with Modern Health’s mental wellness programs and develop client references and case studies.
  • Serve as the main contact for global product updates, escalations, and urgent client issues.
  • Provide local implementation support in partnership with the US-based implementation team.
  • Lead benefit overview sessions and support global QBRs/ABRs, including reporting requests.
  • Use data, storytelling, and recommendations to guide account decisions and identify risks and opportunities.
  • Collaborate cross-functionally with Product, Operations, Sales, and Clinical Care to improve client adoption and outcomes.

Requirements

  • 8+ years of experience managing client relationships or selling to HR leaders within B2B tech, with employer benefits or healthcare experience as a strong plus.
  • Proven ability to manage a book of business of 30+ customers across segments independently and strategically.
  • Experience working with executive sponsors, senior leaders, and HR decision-makers.
  • Fluency in English is required; additional languages are a plus.
  • Track record of driving retention, adoption, renewal, and expansion outcomes, including large expansion deals.
  • Experience developing account strategies that maximize customer value and revenue growth.
  • Strong analytical and problem-solving skills with the ability to derive insights from customer data using tools such as Salesforce, Gainsight, and Looker.
  • Experience leading high-visibility customer meetings and presentations such as QBRs/ABRs.
  • Ability to work in Singapore and be fully authorized to work in Singapore and/or be a Singaporean resident.
  • Experience in a fast-paced, cross-functional environment with strong initiative, urgency, and independence.
  • Familiarity with employer benefits, healthcare, and mental wellness is preferred.
  • Comfort with negotiating independently, handling objections, and advising leadership is preferred.

Benefits

  • Statutory benefits.
  • Access to coaches and therapists through Modern Health’s platform.
  • Generous time off.
  • Company-wide Collective Pause Days.
  • Parental leave policy.
  • Professional development stipend.
  • Annual wellness stipend.
  • New hire stipend to help cover work-from-home setup costs.

Interested in this position?

Apply directly on the company website

Apply Now

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