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Principal Customer Success Manager, Strategic Accounts

1 hour, 56 minutes ago
Mexico, Chile
Full-time
Lead
Customer Success Manager
Customer and Technical Support
Machine Learning
Apply Now
Signifyd

Signifyd

Signifyd provides comprehensive ecommerce fraud protection services, including revenue protection, abuse prevention, and payment compliance, with a financial guarantee for online retailers to grow confidently and securely.

IT Services
251-1K
Founded 2011
$407M raised
View All Jobs 7

Description

  • Own the end-to-end relationship for high-value strategic accounts and ensure alignment between merchant goals and Signifyd’s platform.
  • Drive expansion, upsell, and cross-sell opportunities with a strong commercial mindset.
  • Act as the primary intermediary between merchant business needs and Signifyd’s technical teams to ensure delivery matches customer requirements.
  • Proactively challenge client assumptions with data-backed insights to improve outcomes and keep stakeholders aligned.
  • Build and maintain deep relationships with executive and operational stakeholders at customer organizations and within Signifyd.
  • Lead frequent onsite engagement in Mexico City and quarterly strategic reviews and executive onsites in Chile.
  • Use fraud detection and analytics insights to translate complex data into actionable recommendations and influence the product roadmap.
  • Reduce time-to-value for new initiatives and ensure solutions meet agreed success criteria.
  • Orchestrate resources and planning across a portfolio of engagements to maintain operational health.
  • Collaborate closely with Sales, Product, Implementation, and Risk teams to support customer success and revenue retention.

Requirements

  • Must submit resume in English.
  • Full professional fluency in both Spanish and English.
  • 8+ years of success in senior enterprise SaaS, consulting, or strategic account management roles.
  • Professional experience in Data Science, Business Intelligence, Analytics, or Product Management is highly preferred.
  • Deep understanding of the banking, fraud, or payments landscape.
  • Prior experience running a fraud prevention program at a large Latin American merchant is strongly preferred.
  • Proven track record presenting to and negotiating with CxO-level executives.
  • Ability to manage complex sales cycles and achieve revenue targets through retention and expansion.
  • Ability to travel 30% or more, including quarterly trips to Chile and bi-annual trips to the United States.
  • Strong program management skills, including resource orchestration and planning for a portfolio of engagements.
  • Local residency in Mexico City (CDMX) is required.
  • Experience with machine learning and device fingerprinting is valued for translating fraud-related data into insights.

Benefits

  • Health, dental, and vision insurance.
  • Life insurance equal to 24 months of salary.
  • Quarterly commission plan.
  • Christmas bonus of 1 month’s salary.
  • Food vouchers.
  • Stock options.
  • Paid parental leave.
  • Flexible work arrangements, including telework support and a stipend for home internet.
  • 12 paid vacation days with 85% vacation premiums, plus paid holidays.
  • Dedicated learning budget through Learnerbly.
  • On-demand therapy for employees and their dependents.

Interested in this position?

Apply directly on the company website

Apply Now

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