Customer Success Data Analyst

4 hours, 10 minutes ago
Full-time
Mid Level
Data Science and Analytics
Mitratech

Mitratech

Mitratech specializes in automating processes through innovative solutions and services in compliance, risk management, enterprise HR, and legal operations, empowering organizations to effectively manage risks and scale for future growth.

Professional Services
1K-5K
Founded 1987
$3M raised

Description

  • Design, build, and maintain standardized and ad hoc reports and dashboards tracking customer health, adoption, feature usage, and engagement.
  • Partner with Customer Success, Sales Operations, Product, and Marketing teams to define and operationalize KPIs and health-score frameworks.
  • Aggregate and analyze data from internal and external systems to identify adoption trends, at-risk accounts, expansion opportunities, and whitespace.
  • Prepare customer-facing reporting packages, including QBR/EBR decks, usage summaries, and scorecards.
  • Maintain accurate knowledge of platform configurations and services to ensure reporting reflects actual usage.
  • Own data accuracy, documentation, and governance in Salesforce and other internal systems.
  • Support bulk uploads, data cleanup, and maintenance of customer records.
  • Triage reporting and data requests from Customer Success, Sales, and Product teams.
  • Provide monthly updates on reporting goals, KPIs, and project status.

Requirements

  • Reside in Mexico due to business and compliance requirements.
  • 3+ years of experience in data/reporting analysis, business intelligence, or a related analytical role; 5+ years preferred.
  • Experience translating usage and account data into clear, decision-ready insights.
  • Strong organizational, prioritization, communication, and follow-through skills.
  • Ability to analyze data from multiple systems and present insights to non-technical audiences.
  • Proficiency with Microsoft Office, especially Excel, and online meeting tools such as WebEx or Zoom.
  • Experience with Salesforce, Gainsight, QuickSight, or similar CRM and BI tools preferred.
  • Experience building dashboards or reports with Tableau, Power BI, or Looker preferred.
  • Knowledge of HCM-related industries preferred.
  • BA/BS degree in Business, Analytics, Statistics, or a related field, or equivalent experience.

Interested in this position?

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