Account Manager

2 hours, 29 minutes ago
Full-time
Junior
Customer and Technical Support
Mitratech

Mitratech

Mitratech specializes in automating processes through innovative solutions and services in compliance, risk management, enterprise HR, and legal operations, empowering organizations to effectively manage risks and scale for future growth.

Professional Services
1K-5K
Founded 1987
$3M raised

Description

  • Own and grow a portfolio of customer accounts, targeting net revenue retention and expansion above 100%.
  • Build account plans with revenue targets, growth milestones, and mutual-success objectives.
  • Identify and close expansion opportunities, including multi-year renewals, price increases, upsells, and cross-sells.
  • Develop sales pipelines and achieve annual revenue-retention targets with accurate forecasting.
  • Conduct quarterly value-based business reviews and recurring customer meetings focused on growth.
  • Support leadership in building and maintaining retention and new-revenue forecasts.
  • Respond to customer inquiries promptly while prioritizing resolution and customer experience.
  • Collaborate with customer-impacting departments to deliver successful experiences across Mitratech solutions.
  • Maintain current knowledge of industry trends, best practices, and the competitive landscape.

Requirements

  • Bachelor’s degree or equivalent experience.
  • 2–4 years of sales and/or account management experience with a record of growing accounts and exceeding retention targets.
  • Demonstrated ability to identify, develop, and close upsell and cross-sell opportunities within an existing customer base.
  • Ability to build and maintain meaningful customer relationships by phone and in person.
  • Strong project management, organizational, problem-solving, and time-management skills.
  • Ability to manage multiple competing priorities and work independently or collaboratively.
  • Highly effective written, verbal, and virtual communication skills.
  • Interest in industry trends, best practices, and continuous learning.
  • Proficiency with Microsoft Office and Google Workspace applications.
  • Willingness to travel up to 10%.

Benefits

  • 100% remote work anywhere in the United States.
  • Anticipated annual pay of $111,000, including base salary and variable commission.
  • Health, dental, and vision insurance.
  • 401(k) with employer match.
  • Open PTO, 11 paid holidays, and 4 annual global wellness days.
  • Paid parental leave, disability and life insurance, and employee assistance program.
  • FSA, HSA, and pet insurance options.
  • Career advancement, professional development, LinkedIn Learning, and employee recognition programs.

Interested in this position?

Apply directly on the company website

Apply Now

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