Sr. Business Analyst I (6497)

1 hour, 58 minutes ago
Full-time
Senior
Business Intelligence
MetroStar

MetroStar

MetroStar builds innovative technology solutions designed to enhance and accelerate the missions of government agencies, leveraging a rich legacy of expertise in the digital age.

IT Services
251-1K
Founded 1999

Description

  • Collaborate with stakeholders to capture, document, and translate business requirements into actionable ServiceNow solutions.
  • Lead requirements gathering and process design for federal agency clients.
  • Analyze workflows to identify bottlenecks and recommend automation or optimization opportunities within ITSM, ITOM, and CMDB.
  • Support configuration and customization efforts, including dashboards and reporting, to deliver measurable business outcomes.
  • Develop and execute test plans, verify configurations, and validate ServiceNow solutions.
  • Serve as the primary liaison between technical teams and business users, facilitating demos and gathering feedback.
  • Maintain process maps, user stories, and technical documentation to support continuous improvement.
  • Ensure solutions align with federal standards and maintain high data quality in the backlog.

Requirements

  • Active Secret Clearance is required.
  • Bachelor’s degree in Computer Science, Information Systems, or a related field.
  • ServiceNow Certified System Administrator or equivalent certification is required.
  • Minimum 5 years of professional experience as a Business Analyst, including at least 3 years working with ServiceNow.
  • Strong understanding of ServiceNow platform capabilities, including ITSM, ITOM, and CMDB.
  • Proven experience in the federal contracting space, such as DoD, DHS, or civilian agencies.
  • Experience working in an Agile/Scrum environment.
  • Experience with agile tools such as JIRA or Azure DevOps.
  • Proficiency in process mapping and requirements documentation.
  • Knowledge of ServiceNow scripting, such as JavaScript and Glide API, and dashboard/report creation.
  • Familiarity with SQL and data analysis techniques.
  • Exceptional communication, presentation, and stakeholder management skills.

Benefits

  • Salary range of $92,000 to $119,000.
  • Eligible for additional compensation, including performance-based bonuses, referral bonuses, and company-paid training and/or certifications.
  • Health, dental, and vision insurance.
  • 401(k) retirement plan with company match.
  • Paid time off and holidays.
  • Parental leave and dependent care support.
  • Flexible work arrangements.
  • Professional development opportunities and employee assistance/wellness programs.

Interested in this position?

Apply directly on the company website

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