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Success Specialist

1 month, 2 weeks ago
Mexico, Argentina, Chile, Colombia, Ecuador, Philippines
Full-time
Junior
Customer Success
Customer and Technical Support
CRM
Apply Now
Metova

Metova

Metova specializes in developing mobile applications and digital solutions, leveraging an agile process to enhance design, usability, and marketing strategies while providing expert consultancy to drive digital transformation for startups and enterpris...

Internet Software & Services
51-250
Founded 2006
View All Jobs 15

Description

  • Contact new provider signups by phone, text, and email.
  • Guide providers through onboarding, activation, and account setup.
  • Follow up on incomplete registrations, missing documents, and pending requirements.
  • Schedule onboarding calls and support providers throughout the activation process.
  • Handle inbound customer support inquiries by phone, email, and text.
  • Coordinate communication between providers and homeowners and assist with issue resolution.
  • Maintain accurate CRM records, activity notes, and pipeline updates.
  • Conduct customer satisfaction and quality follow-ups after services are completed.
  • Support review generation and reputation management efforts.
  • Assist with lead follow-up, appointment scheduling, and provider re-engagement initiatives.

Requirements

  • Advanced English level (C1) is required.
  • Strong verbal and written communication skills are required.
  • Customer service, customer success, sales, or administrative experience is preferred.
  • Comfortable making outbound calls and conducting follow-up communications.
  • Basic computer proficiency is required.
  • Familiarity with CRM systems is required.
  • Available to work Monday to Friday, 8:00 AM–3:00 PM, and Saturday, 8:00 AM–12:00 PM (EST / MT / CT).
  • Able to work remotely.
  • Interest in relationship-building, problem-solving, and supporting day-to-day operations.

Benefits

  • $500 USD per month compensation.
  • Remote work arrangement.

Interested in this position?

Apply directly on the company website

Apply Now

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