German Speaking Customer Expert For Social Media - Work In Poland

1 hour, 55 minutes ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Manage customer interactions and inquiries in German across social media channels including Facebook, Twitter, Instagram, and other platforms.
  • Provide timely and professional responses to customer questions, complaints, and feedback.
  • Monitor social media channels for customer sentiment and emerging issues, escalating when necessary.
  • Collaborate with marketing and customer service teams to improve social media engagement and service quality.
  • Maintain detailed records of social media interactions in CRM or tracking systems.
  • Stay updated on social media trends and best practices to improve the customer experience.

Requirements

  • Fluency in German, both written and spoken, is essential.
  • Proficiency in English is advantageous.
  • Experience in customer service, social media management, or a related role is preferred.
  • Excellent communication and writing skills for engaging customers on social platforms.
  • Strong understanding of social media tools, platforms, and analytics.
  • Ability to work collaboratively in a fast-paced, dynamic environment.
  • Good problem-solving abilities and strong attention to detail.
  • Familiarity with CRM systems and social media management tools is a plus.

Benefits

  • Competitive monthly salary.
  • Fully paid relocation package.
  • Monthly performance bonus.
  • Fully paid training.
  • Health insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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