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Front Desk Receptionist & Patient Communication Coordinator (Virtual Assistant)

3 hours, 26 minutes ago
Philippines
Full-time
Junior
Customer Support
Customer and Technical Support
Cybersecurity HIPAA
Apply Now
Winning Assistants

Winning Assistants

Winning Assistants specializes in providing HIPAA certified virtual assistants to healthcare professionals, enabling them to efficiently manage administrative tasks such as medical billing, coding, and patient communications, thereby allowing clients t...

Health Care Providers & Services
View All Jobs 30

Description

  • Answer inbound patient calls and respond to inquiries about wellness and aesthetic services.
  • Manage appointment scheduling, rescheduling, confirmations, and calendar coordination.
  • Conduct post-procedure follow-up calls and 4-week patient retention calls.
  • Send Google review outreach messages and manage review links.
  • Handle patient messaging and general communication support.
  • Assist with calendar and email management.
  • Provide billing and insurance verification support.
  • Maintain professionalism, confidentiality, and high patient care standards.
  • Support daily remote front desk and administrative operations.

Requirements

  • Previous experience as a Virtual Assistant is preferred but not required.
  • Medical education, degree, or medical license is not required.
  • Previous experience in a med spa, wellness clinic, concierge medical practice, integrative health clinic, or aesthetic practice is preferred.
  • Familiarity with wellness, hormone optimization, and aesthetic terminology/services is preferred.
  • Experience handling patient communication, appointment scheduling, or virtual reception work is highly preferred.
  • HIPAA training and certification is preferred.
  • Experience in customer service, patient care coordination, or virtual receptionist roles is a plus.
  • Excellent verbal and written English communication skills are required.
  • Strong phone communication, customer service skills, and a professional, warm, compassionate demeanor are required.
  • Must be able to speak and write English very clearly and have relevant work experience.
  • Must be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding.
  • Must be available for video meetings with camera on when needed.
  • Must have a reliable laptop or desktop, high-speed internet of at least 10 Mbps, a noise-canceling headset, a webcam, and a quiet professional workspace.

Benefits

  • Dedicated HR and contractor support team.
  • Optional premium VPN access for privacy and security.
  • HIPAA and cybersecurity training plus certification provided.
  • Top 1% VA performance training provided.
  • Client-approved U.S. holidays off, depending on client needs and schedule.
  • Client-approved paid or unpaid time off, if offered by the client.
  • Access to tools, templates, workflow guides, productivity tools, and SOP support.
  • Optional performance-based incentives, bonuses, or increased hours based on performance.

Interested in this position?

Apply directly on the company website

Apply Now

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