Regional Manager of Customer Success

1 month, 1 week ago
Full-time
Senior
Customer and Technical Support
Megaport

Megaport

Megaport simplifies network connectivity with scalable bandwidth for cloud connections, metro ethernet, and Data Centre backhaul. Offering extensive coverage in APAC and expanding globally, Megaport empowers users to manage their networks through its u...

Diversified Telecommunication Services
251-1K
Founded 2013
$26M raised

Description

  • Lead, coach, and develop a team of Customer Success Managers to improve performance and skills.
  • Conduct regular 1:1s, provide feedback, mentorship, and support professional development.
  • Build a team culture centered on collaboration, accountability, and customer outcomes.
  • Drive customer retention through proactive engagement, success planning, and health monitoring.
  • Identify and mitigate churn risks using customer data and tools such as Salesforce and Power BI.
  • Support the team in uncovering upsell and cross-sell opportunities within existing accounts.
  • Provide oversight and strategic input on account plans, renewals, and QBRs.
  • Collaborate with Sales Executives to align on account strategy and long-term growth.
  • Ensure consistent execution of onboarding, renewal, and review processes.
  • Partner with cross-functional teams including Sales, Solutions Architecture, Support, Engineering, Legal, Finance, and Product to deliver a seamless customer experience.

Requirements

  • 3-5+ years of experience in customer success, account management, or sales.
  • At least 2 years of experience in a leadership or team lead role.
  • Experience managing a team in a fast-paced, tech-driven environment, preferably cloud, SaaS, or networking.
  • Proven ability to drive customer retention and account growth.
  • Strong coaching and people management skills with a passion for developing talent.
  • Confidence using customer data and health metrics to guide decisions and priorities.
  • Excellent organizational, communication, and interpersonal skills.
  • Ability to manage competing priorities and adapt to change.
  • Bachelor’s degree in Business, Marketing, or a related field, or equivalent experience.

Benefits

  • Birthday leave.
  • Creative, fun, and contemporary workspaces.
  • A motivated team of industry experts and new talent.
  • Recognition through ‘Legend’ and ‘Kudos’ awards.
  • Health and wellness program.
  • Opportunities for career growth.
  • Potential for global intra-company transfers.

Interested in this position?

Apply directly on the company website

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