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Customer Success Manager I

2 hours, 48 minutes ago
United States
Full-time
Junior
Customer Success Manager
Customer and Technical Support
CRM HubSpot Salesforce
Apply Now
HSI

HSI

HSI is a premier provider of EHS solutions, offering safety training, compliance services, and software solutions to enhance workplace safety and employee development globally.

Professional Services
251-1K
Founded 1978
View All Jobs 11

Description

  • Manage and grow relationships with assigned customer accounts as the primary post-sale point of contact.
  • Develop and execute customer success plans focused on adoption, retention, and long-term value realization.
  • Identify opportunities for account growth, expansion, and increased platform utilization.
  • Partner cross-functionally with Sales, Support, Product, and Implementation teams to resolve customer issues and support successful outcomes.
  • Conduct regular business reviews and customer check-ins with insights, recommendations, and ROI-focused guidance.
  • Monitor customer health metrics and proactively address retention or engagement risks.
  • Maintain strong renewal performance while contributing to upsell and expansion goals.
  • Advocate internally for customer needs and provide feedback to improve products and processes.

Requirements

  • 2+ years of experience in Customer Success, Account Management, SaaS support, or a related client-facing role.
  • Proven ability to build strong customer relationships and support retention, renewal, or growth objectives.
  • Strong communication, presentation, and problem-solving skills with the ability to engage a variety of stakeholders.
  • Experience managing multiple customer accounts and priorities in a fast-paced environment.
  • Proficiency with Salesforce, Gainsight, HubSpot, or similar CRM/customer success platforms.
  • Comfort analyzing customer usage data and translating insights into actionable recommendations.
  • Highly collaborative mindset with experience working cross-functionally across Sales, Support, Product, and Implementation teams.
  • Bachelor’s degree or equivalent professional experience.
  • Experience working in a SaaS environment, preferred.
  • Exposure to EHS, compliance, workforce management, or related industries, preferred.
  • Ability to communicate effectively with senior leaders and executive stakeholders, preferred.
  • Experience conducting business reviews, onboarding sessions, or customer training, preferred.
  • Familiarity with renewal, adoption, and customer health metrics such as NRR, churn, and product utilization, preferred.

Benefits

  • Health, dental, and vision coverage.
  • Flexible work hours.
  • Learning and Development Program with unlimited access to HSI LMS and career development training.
  • Work-from-home options.
  • Vacation time.
  • Generous retirement benefits with a 1:1 company match.

Interested in this position?

Apply directly on the company website

Apply Now

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