Customer Success Manager I

3 months ago
Full-time
Junior
Customer and Technical Support
HSI

HSI

HSI is a premier provider of EHS solutions, offering safety training, compliance services, and software solutions to enhance workplace safety and employee development globally.

Professional Services
251-1K
Founded 1978

Description

  • Manage and grow relationships with assigned customer accounts as the primary post-sale point of contact.
  • Develop and execute customer success plans focused on adoption, retention, and long-term value realization.
  • Identify opportunities for account growth, expansion, and increased platform utilization.
  • Partner cross-functionally with Sales, Support, Product, and Implementation teams to resolve customer issues and support successful outcomes.
  • Conduct regular business reviews and customer check-ins with insights, recommendations, and ROI-focused guidance.
  • Monitor customer health metrics and proactively address retention or engagement risks.
  • Maintain strong renewal performance while contributing to upsell and expansion goals.
  • Advocate internally for customer needs and provide feedback to improve products and processes.

Requirements

  • 2+ years of experience in Customer Success, Account Management, SaaS support, or a related client-facing role.
  • Proven ability to build strong customer relationships and support retention, renewal, or growth objectives.
  • Strong communication, presentation, and problem-solving skills with the ability to engage a variety of stakeholders.
  • Experience managing multiple customer accounts and priorities in a fast-paced environment.
  • Proficiency with Salesforce, Gainsight, HubSpot, or similar CRM/customer success platforms.
  • Comfort analyzing customer usage data and translating insights into actionable recommendations.
  • Highly collaborative mindset with experience working cross-functionally across Sales, Support, Product, and Implementation teams.
  • Bachelor’s degree or equivalent professional experience.
  • Experience working in a SaaS environment, preferred.
  • Exposure to EHS, compliance, workforce management, or related industries, preferred.
  • Ability to communicate effectively with senior leaders and executive stakeholders, preferred.
  • Experience conducting business reviews, onboarding sessions, or customer training, preferred.
  • Familiarity with renewal, adoption, and customer health metrics such as NRR, churn, and product utilization, preferred.

Benefits

  • Health, dental, and vision coverage.
  • Flexible work hours.
  • Learning and Development Program with unlimited access to HSI LMS and career development training.
  • Work-from-home options.
  • Vacation time.
  • Generous retirement benefits with a 1:1 company match.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Remote Client Experience Manager

Global Elite Empire Consultants is hiring remote team members to meet virtually with pre-qualified clients, guide them through benefit enrollment, and help build a long-term career in a performance-driven environment.

21 hours, 50 minutes ago

Work From Home - Break Free of the 9-5

Global Elite Empire Consultants is hiring a client service leadership professional for a remote, flexible role focused on supporting customers and guiding teams.

21 hours, 50 minutes ago

Work From Home - Client Support Manager

Global Elite Empire Consultants is hiring a client service leadership role focused on supporting customers and teams in a remote, flexible work setting.

21 hours, 50 minutes ago

Senior Customer Success Manager

Unite Us 251-1K Diversified Consumer Services

Senior Customer Success Manager at Unite Us, responsible for managing complex customer accounts in Missouri to improve retention, growth, and measurable customer outcomes.

21 hours, 50 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers