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Partner Enablement Manager (Preferred Candidate Identified)

2 hours, 17 minutes ago
United States
Full-time
Junior
Partnerships Manager
Project and Program Management
Salesforce
Apply Now
MCG Health

MCG Health

MCG Health, part of the Hearst Health network, independently develops evidence-based clinical guidelines and software solutions to support healthcare organizations in making informed care decisions. Their products are used by over 2,200 clients, includ...

Internet Software & Services
251-1K
Founded 1988
View All Jobs 7

Description

  • Serve as the primary day-to-day contact for assigned strategic alliance partners and manage ongoing relationship coordination.
  • Coordinate recurring partner meetings, follow-ups, and communication between partners and internal stakeholders.
  • Support partner enablement by providing information, resources, and guidance on MCG products, workflows, and processes.
  • Respond to partner inquiries and coordinate issue resolution with Product, Customer Success, Technical Support Services, and Sales Operations.
  • Track partner-reported issues through resolution and ensure timely communication and documentation.
  • Maintain accurate records of partner activities, integrations, contacts, and engagement metrics in Salesforce and related systems.
  • Assist with partner onboarding, operational readiness, commercialization, and ongoing enablement support.
  • Collaborate with internal teams on partner initiatives, integration activities, and process improvements.
  • Gather and share partner feedback, business needs, risks, competitor intelligence, and market observations to support planning.
  • Support development and distribution of partner communications, updates, and informational campaigns.

Requirements

  • Bachelor’s degree in business, healthcare administration, information systems, marketing, or a related field, or equivalent practical experience.
  • At least 3 years of professional experience in partner management, customer success, account coordination, healthcare technology, SaaS, or related business operations roles.
  • Experience working cross-functionally with Product, Sales, Customer Success, Support, or Marketing teams.
  • Experience coordinating projects, initiatives, or partner/customer activities with multiple stakeholders and competing priorities.
  • Working knowledge of healthcare technology, healthcare operations, electronic medical records, population health platforms, or related healthcare systems.
  • Strong organizational, analytical, and problem-solving skills.
  • Strong written and verbal communication skills, including facilitating meetings and managing professional business communications.
  • Experience using CRM or relationship management systems such as Salesforce.
  • Proficiency with Microsoft Office applications including Outlook, Word, Excel, and PowerPoint.
  • Ability to travel occasionally for partner meetings, conferences, or company events.
  • Experience supporting strategic partnerships, integrations, or SaaS enablement programs preferred.
  • Familiarity with project coordination methodologies or workflow management tools preferred.
  • Ability to build collaborative working relationships with internal and external stakeholders.
  • Demonstrated ability to manage multiple priorities and adapt in a fast-paced environment.
  • Customer-focused mindset with strong attention to detail and follow-through.
  • Experience supporting operational reporting, dashboards, or partner performance tracking preferred.

Benefits

  • Pay range of $95,000 to $134,000.
  • Bonus eligible compensation.
  • Remote work.
  • Medical, dental, vision, life, and disability insurance.
  • 401(k) retirement plan with flexible spending and health savings account options.
  • 15 days of paid time off plus additional front-loaded personal days.
  • 14 company-recognized holidays plus paid volunteer days.
  • Up to 8 weeks of paid parental leave plus 10 weeks of paid bonding leave.
  • LGBTQ+ Health Services and pet insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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