Customer Success Director

49 minutes ago
Full-time
Lead
Customer and Technical Support
Maven Clinic

Maven Clinic

Maven Clinic provides a digital clinic that supports women and families through various paths to parenthood, including pregnancy, fertility, and infant care, while also helping organizations enhance employee retention and health outcomes.

Health Care Providers & Services
251-1K
Founded 2014
$293M raised

Description

  • Own executive relationships with VP-level benefits leaders, brokers, and consultants across high-value accounts.
  • Partner with health plan Account Executives on strategy, enrollment goals, and renewal timing.
  • Build scalable Client Success playbooks, account-planning standards, business review processes, escalation paths, and CRM discipline.
  • Map and engage stakeholders across complex organizations to expand Maven’s influence and identify opportunities.
  • Translate client goals into success plans demonstrating ROI, cost savings, and clinical outcomes.
  • Deliver executive-ready business reviews and strategic updates.
  • Coordinate with Sales, Renewals, Product, Analytics, Operations, Marketing, and Clinical teams.
  • Advise clients on workforce strategy, family benefits innovation, and healthcare trends.
  • Represent Maven at senior client meetings, industry conferences, and professional forums.
  • Partner with the Senior Director of Client Success on team strategy and operating priorities.

Requirements

  • 8+ years of experience in client-facing roles, including 5+ years leading enterprise or global accounts.
  • Experience managing or coaching client-facing teams and developing people.
  • Quantifiable results in enrollment or adoption, expansion pipeline, and retention outcomes.
  • Experience creating scalable processes, standards, and operating models.
  • Ability to align solutions with clients’ financial and strategic objectives.
  • Proven stakeholder mapping and executive relationship-building experience.
  • Exceptional executive presence and ability to influence senior decision-makers.
  • Experience operating in matrixed, global organizations and building cross-functional coalitions.
  • Strong CRM and data discipline, with experience using Salesforce and Looker preferred.
  • Strong analytical thinking, storytelling, business acumen, and emotional intelligence.
  • Passion for healthcare, innovation, and organizational change.
  • Experience in healthcare, benefits, SaaS, HR technology, talent management, biotech, pharma, or adjacent industries preferred.
  • Willingness to travel for executive meetings and periodically work from Maven’s NYC office.
  • Active US work authorization required.

Benefits

  • Base salary of $150,000–$175,000 annually, plus equity and benefits.
  • Employer-covered health, dental, and insurance plan options.
  • Flexible hybrid work model with remote and hub-city options.
  • Access to Maven’s virtual care platform, including mental health, reproductive health, family planning, and pediatrics.
  • Wellness partnerships and whole-person care resources.
  • 16 weeks of fully paid parental leave and a new-parent stipend for eligible employees.
  • Annual professional development stipend and personal career coaching.
  • 401(k) matching for US employees with immediate vesting.

Interested in this position?

Apply directly on the company website

Apply Now

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