Sr. Customer Success Manager I

1 hour, 34 minutes ago
Full-time
Lead
Customer and Technical Support
Lyra Health

Lyra Health

Lyra Health is a global leader in mental health benefits, connecting companies and employees to world-class therapists and coaches. Their innovative platform offers fast, reliable access to evidence-based care for organizational well-being.

Health Care Providers & Services
1K-5K
Founded 2015
$627M raised

Description

  • Own primary relationships with major and key employer customers covering 30,000+ lives.
  • Maintain regular communication with customer benefits teams and other stakeholders.
  • Partner with Marketing to develop and deliver customer campaigns and workshops.
  • Produce and regularly communicate customer reports.
  • Collaborate with Product, Clinical, Data Science, Legal, and other teams to resolve customer requests and issues.
  • Contribute customer and patient insights to product roadmap planning.
  • Champion new product offerings with customers.
  • Deliver a strong customer experience that supports annual renewals.

Requirements

  • 8+ years of experience in implementation and/or customer success, ideally in HR, benefits, or healthcare.
  • Experience working with employers or other large customer groups.
  • Passion for mental health and improving the healthcare landscape.
  • Excellent verbal and written communication skills with the ability to build trust quickly.
  • Creative problem-solving skills in highly collaborative environments.
  • Strong project management skills and experience working cross-functionally.
  • Ability to prioritize and balance the needs of multiple customers.
  • Willingness to travel approximately 10%.

Interested in this position?

Apply directly on the company website

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