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Senior Customer Success Manager - Strategic Accounts

49 minutes ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Salesforce
Apply Now
Bluesight

Bluesight

Bluesight is a Medication Intelligence™ company that provides RFID-enabled solutions for hospital pharmacies to optimize medication management and prevent drug diversion.

Pharmaceuticals
51-250
Founded 2011
$37M raised
View All Jobs 10

Description

  • Manage a portfolio of 10–20 strategic customers, maintaining regular communication and executive relationship oversight.
  • Develop C-suite relationships, increase application utilization, document partnership ROI, and identify revenue opportunities.
  • Conduct quarterly business reviews and validate customer value assumptions and relationship health.
  • Educate customers on Bluesight solutions, provide consultative guidance, and lead process improvement initiatives.
  • Coordinate customer-support activities across Product, Support, Marketing, and executive leadership teams.
  • Develop and execute three-year strategic account models focused on adoption, renewals, new use cases, and expansion.
  • Drive retention, reduce churn, and generate upsell and cross-sell opportunities through improved adoption and ROI documentation.
  • Lead renewal and upgrade activities, meeting goals for renewal rates, pricing, and contract terms.
  • Gather and communicate market intelligence to customers, executives, and internal stakeholders.
  • Acquire and maintain customer references and communicate account health risks and trends.

Requirements

  • Bachelor’s degree in a related field preferred.
  • At least 7 years of relevant strategic sales and account management experience; healthcare experience preferred.
  • Experience selling SaaS and/or analytics platforms preferred.
  • Experience managing high-profile clients and executive stakeholders.
  • Ability to travel up to 15% within the United States and Canada.
  • Proven ability to meet goals and deadlines, negotiate effectively, and influence stakeholders.
  • Strong verbal, written, presentation, interpersonal, organizational, and consultative selling skills.
  • Experience articulating value propositions and communicating with stakeholders at all organizational levels.
  • Knowledge of Salesforce, ChurnZero, and other relevant business systems.
  • Strong customer service orientation and ability to collaborate effectively across teams.

Benefits

  • Remote position open to applicants in the continental United States.
  • Competitive salary.
  • Unlimited vacation days.
  • Generous insurance coverage.
  • 401(k) program with company match.
  • Collaborative, innovation-focused culture with opportunities for growth and initiative.

Interested in this position?

Apply directly on the company website

Apply Now

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