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Strategic Customer Success Manager – Remote

1 hour, 4 minutes ago
United Kingdom
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Apply Now
Agiloft

Agiloft

Agiloft is a global leader in Contract Lifecycle Management (CLM) software, automating processes, reducing risk, and driving revenue for over 3 million users worldwide.

Capital Markets
51-250
Founded 1990
$45M raised
View All Jobs 10

Description

  • Manage a portfolio of high-value and strategically important customers.
  • Build trusted relationships with senior and executive stakeholders.
  • Translate customer objectives into success plans and measurable outcomes.
  • Conduct strategic engagements and business reviews to demonstrate value and align priorities.
  • Advise customers on Agiloft capabilities, configurations, best practices, and new functionality.
  • Guide onboarding, change management, and feature adoption initiatives.
  • Monitor usage, engagement, account health, risks, and expansion opportunities.
  • Partner with Account Managers on renewals, growth strategies, and customer expansion.
  • Coordinate complex customer needs across Implementation, Support, Sales, Product, Engineering, and partners.
  • Maintain accurate account data and use AI-enabled tools to improve Customer Success workflows.

Requirements

  • 5+ years of experience in Customer Success, Account Management, Relationship Management, or a related customer-facing SaaS or technology role.
  • Experience managing high-value, complex, or strategically important customer relationships.
  • Experience supporting complex service engagements and multiple stakeholders, priorities, or use cases.
  • Proven ability to drive adoption, retention, value realization, and growth.
  • Strong product and technical acumen, including product demonstrations and consultative configuration guidance.
  • Excellent communication and interpersonal skills with senior and executive stakeholders.
  • Strong critical-thinking, problem-solving, organization, and prioritization skills.
  • Ability to use data, customer insights, and business context to inform account strategy.
  • Demonstrated ability to collaborate and influence across functions.
  • Comfort working independently in a fast-paced, remote environment; experience with AI-enabled productivity tools preferred.

Benefits

  • Healthy work/life balance.
  • Floating holidays.
  • Quarterly no-questions-asked wellness day.
  • Multiple Employee Resource Groups and an inclusive workplace.
  • Remote work environment.

Interested in this position?

Apply directly on the company website

Apply Now

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