Strategic Customer Success Manager - Enterprise (OEM)

3 weeks, 3 days ago
Full-time
Mid Level
Customer and Technical Support
Podium

Podium

Podium offers a comprehensive platform for local businesses to enhance customer experiences, manage reviews, and streamline interactions with growth, communication, and payment tools. Simplifying business interactions for businesses and consumers alike.

Internet Software & Services
1K-5K
Founded 2013
$419M raised

Description

  • Serve as the primary post-sales contact and customer advocate for automotive enterprise clients.
  • Drive adoption and utilization of Podium products through product and industry expertise.
  • Manage concurrent cross-functional projects and customer initiatives.
  • Help clients establish performance goals, analyze results, troubleshoot challenges, and develop solutions.
  • Oversee the customer lifecycle and proactively address risks to ensure a strong customer experience.
  • Maintain account documentation, standard operating procedures, and project records.
  • Report product value through weekly meetings, monthly check-ins, and quarterly executive business reviews.
  • Support renewal processes, customer retention, and revenue growth.
  • Track customer cases, bugs, and ongoing projects while relaying feedback to product teams.
  • Travel approximately 15%–20% of the time.

Requirements

  • 3+ years of enterprise customer success experience.
  • Experience in the automotive industry.
  • Working knowledge and hands-on experience with AI technologies such as LLMs, Voice AI, or automation platforms.
  • Experience integrating AI-driven solutions into daily work or team processes.
  • Experience in professional services, managed services, or SaaS.
  • Ability to identify and communicate customer ROI and business value.
  • Demonstrated success improving net retention, reducing churn, increasing revenue, and improving engagement.
  • Ability to think strategically at scale while maintaining strong customer outcomes.
  • Strong thought leadership, decision-making, ownership, initiative, and problem-solving skills.
  • Solution-oriented mindset and ability to adapt to changing priorities and obstacles.

Benefits

  • Open and transparent company culture.
  • Life insurance and short- and long-term disability coverage.
  • Paid maternity and paternity leave and fertility benefits.
  • Generous vacation time plus three four-day summer holiday weekends.
  • Medical, dental, and vision insurance.
  • 401(k) plan.
  • Biannual company swag and apparel.

Interested in this position?

Apply directly on the company website

Apply Now

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