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Technical Business Analyst (8 months FTC)

2 days ago
United Kingdom
Contract
Senior
Product Owner
Product Management
Agile Confluence CRM Databricks JIRA Segment Snowflake
Apply Now
Massive Rocket

Massive Rocket

Massive Rocket is a Global Braze & Snowflake Agency that helps companies use data to understand their customers, automate communications, and generate predictable growth. They specialize in building beautiful digital experiences and increasing customer...

Media
51-250
Founded 2018
View All Jobs 12

Description

  • Lead workshops and stakeholder sessions to capture business objectives, challenges, use cases, and requirements.
  • Translate business needs into epics, features, user stories, acceptance criteria, process flows, and backlog items.
  • Work with Product Owners and delivery teams to refine and prioritize backlogs based on business value and technical dependencies.
  • Analyze customer journeys, data flows, APIs, integrations, and platform interactions to identify dependencies, risks, and opportunities.
  • Partner with CRM, Data, Engineering, and Solution teams to ensure requirements are understood and delivered as intended.
  • Support the design of customer journeys, audience strategies, segmentation, personalization, and lifecycle marketing use cases.
  • Facilitate alignment between technical and non-technical stakeholders and drive resolution of blockers.
  • Participate in Agile ceremonies including backlog refinement, sprint planning, reviews, and retrospectives.
  • Continuously improve requirements, documentation, delivery processes, and ways of working across client engagements.

Requirements

  • 5+ years of experience as a Business Analyst, including support for Product Ownership or Agile delivery teams.
  • Strong experience gathering, analyzing, and documenting business, functional, technical, and data requirements in complex enterprise environments.
  • Proven ability to translate requirements into user stories, acceptance criteria, process flows, and prioritized backlogs.
  • Strong understanding of customer data, integrations, APIs, CDPs, identity resolution, CRM, and customer engagement ecosystems.
  • Experience with platforms such as Braze, Databricks, Snowflake, mParticle, Hightouch, Segment, or similar Martech and customer data technologies.
  • Good understanding of customer journeys, audience segmentation, personalization, lifecycle marketing, and customer engagement use cases.
  • Strong workshop facilitation, stakeholder management, communication, and analytical skills.
  • Comfort working with technical and senior business stakeholders and challenging assumptions in ambiguous or complex problems.
  • Experience using Jira, Confluence, Miro, Lucidchart, or similar delivery and collaboration tools.
  • English proficiency at C1 level.
  • Experience working in a consultancy, digital agency, or embedded client delivery environment (desirable).
  • Experience supporting Product Owners or performing Product Owner responsibilities (desirable).
  • Background in CRM, Martech, loyalty, retail, travel, airline, or other B2C environments (desirable).
  • Familiarity with customer analytics, experimentation, and performance measurement frameworks (desirable).
  • Experience supporting customer journey orchestration, personalization, customer data strategy, or identity resolution programs (desirable).
  • Understanding of broader Martech and AdTech ecosystems and how they connect with customer data platforms (desirable).
  • Valid work visa required; sponsorship is not available.
  • Proof of identity may be requested.
  • For contractors, proof of incorporation and up-to-date insurance is required.

Benefits

  • Remote-first work from wherever you feel your best.
  • Clear career progression with real ownership and room to grow.
  • Fast-paced growth environment with big challenges and rapid learning.
  • Supportive, people-focused culture.
  • Opportunity to collaborate with a global team across Europe, the US, and beyond.
  • Team meetups, events, and shared experiences.
  • BYOD policy for work equipment.

Interested in this position?

Apply directly on the company website

Apply Now

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