Senior CRM Consultant

1 week ago
Full-time
Senior
Customer and Technical Support
Massive Rocket

Massive Rocket

Massive Rocket is a Global Braze & Snowflake Agency that helps companies use data to understand their customers, automate communications, and generate predictable growth. They specialize in building beautiful digital experiences and increasing customer...

Media
51-250
Founded 2018

Description

  • Lead the execution of CRM campaigns and customer engagement initiatives across multiple channels within Braze.
  • Configure and customise Braze to implement agreed strategies, journeys, and campaign plans.
  • Build, launch, and optimise targeted campaigns using segmentation, personalisation, and automation capabilities.
  • Collaborate with CRM Strategists, Project Managers, clients, and technical teams to align strategy and execution.
  • Manage and analyse customer data to support campaign performance, optimisation, and audience targeting.
  • Conduct quality assurance across campaigns, integrations, and supporting documentation to ensure delivery quality and accuracy.
  • Monitor campaign performance and create reports with clear insights and recommendations.
  • Serve as a trusted client partner by translating business requirements into effective CRM solutions.
  • Stay current with Braze capabilities and industry best practices and apply new approaches to improve client outcomes.
  • Support continuous improvement across delivery processes, campaign execution, and platform utilisation.

Requirements

  • 5+ years of experience in CRM, Marketing Automation, Lifecycle Marketing, or Customer Engagement roles.
  • Strong hands-on experience with Braze, Salesforce Marketing Cloud, HubSpot, or similar CRM platforms.
  • Proven experience executing multi-channel CRM campaigns and customer journeys.
  • Strong understanding of segmentation, personalisation, lifecycle marketing, and digital marketing principles.
  • Experience working with customer data, relational databases, and campaign performance reporting.
  • Excellent attention to detail, including QA of campaigns, integrations, and documentation.
  • Strong communication and stakeholder management skills gained through client-facing or agency environments.
  • Ability to work effectively across cross-functional teams in a fast-paced environment.
  • Proactive, solution-oriented mindset with strong organisational and problem-solving skills.
  • Valid work visa required; sponsorship is not available at this time.

Benefits

  • Remote-first work from anywhere in the UK.
  • Clear career progression with real ownership and growth opportunities.
  • Supportive and collaborative global team across Europe, the US, and beyond.
  • Opportunity to work on fast-moving, high-impact projects in a scaling company.
  • Meetups, events, and team experiences throughout the year.
  • Bring Your Own Device policy for work equipment.

Interested in this position?

Apply directly on the company website

Apply Now

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