Marqeta

Marqeta is a pioneer in modern card issuing and payment solutions, offering businesses instant card issuance and payment processing through their innovative open API platform.

Diversified Financial Services

Financials

251-1K (958)

Founded 2010

33 open positions

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Production Support Engineer II - EU / UK

5 hours, 20 minutes ago

United Kingdom

Full-time

Junior

Technical Support Engineer

DevOps and Infrastructure

Confluence Datadog Grafana HTTP JIRA Kibana Linux New Relic Python Ruby Salesforce Splunk SQL

Apply Now

Marqeta

Marqeta is a pioneer in modern card issuing and payment solutions, offering businesses instant card issuance and payment processing through their innovative open API platform.

Diversified Financial Services

251-1K

Founded 2010

View All Jobs 33

Description

Serve as the first point of contact for customers and respond to inquiries, issues, and escalations across tickets, email, and other channels.
Diagnose complex technical problems, perform root cause analysis, and create corrective action plans.
Work cross-functionally with Engineering, Product, and Technical Operations to resolve issues and share production support feedback.
Provide on-call support for rotations and escalations.
Monitor production transaction volume, functionality, capacity, and performance.
Proactively identify and address issuer resolution issues and other production risks.
Translate technical information into clear, user-friendly language for both technical and non-technical stakeholders.
Document process, product, and industry learnings to surface trends and improve team and organizational performance.

Requirements

2-3+ years of experience in Technical Support, Production Support, or IT Support for B2B customers.
Preferred experience in the card payments industry.
Experience working in a customer-facing role with strong written and verbal communication skills.
Ability to communicate effectively with both internal and external technical and non-technical stakeholders.
Willingness to participate in on-call rotations and maintain productivity with minimal supervision.
Experience with ticketing systems such as Salesforce, Jira, or Confluence.
Good understanding of API technologies and troubleshooting, including cURL and HTTP response codes.
Comfortable working in a Linux environment.
Intermediate SQL knowledge; relational database experience is preferred.
Scriptwriting experience with Python, Ruby, Shell, or similar tools.
Experience with logging and monitoring tools such as Kibana, Splunk, AppDynamics, Sumo Logic, Grafana, Datadog, or New Relic.
Experience in payments and/or accounting systems is preferred.
Experience working at a high-growth company is preferred.
Ability and desire to learn new technologies and tools.

Benefits

Premium private medical and dental coverage.
Generous time off program with additional floating holiday days.
Retirement savings program with company contribution.
Equity in a publicly traded company and access to an Employee Stock Purchase Program.
Monthly stipend to support the remote work model.
Annual development stipend for professional growth.
Family-forming benefits and up to 20 weeks of parental leave.
Wellbeing programs, including Modern Health and HealthKick.

Interested in this position?

Apply directly on the company website

Apply Now

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