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Client Success Associate (Bilingual, French/English)

13 hours, 47 minutes ago
Canada
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
CRM Salesforce
Apply Now
Maple

Maple

Maple is a virtual care platform in Canada that offers online doctor appointments, consultations, and prescriptions 24/7. Patients can access Canadian licensed doctors for diagnosis and treatment, including specialty care like mental health and dermato...

Health Care Providers & Services
51-200
Founded 2015
$74M raised
View All Jobs 3

Description

  • Serve as the primary day-to-day contact for a portfolio of channel partners.
  • Coordinate end-to-end program launches, including technical and administrative setup.
  • Lead partner meetings, business reviews, and communications in French and English.
  • Coordinate account renewals by tracking timelines and preparing renewal materials.
  • Support pricing, contract, and eligibility discussions with the Team Lead.
  • Manage partnership operations, including eligibility, billing cycles, and Salesforce records.
  • Collaborate with Operations, Support, and Product to resolve partner issues proactively.
  • Track partner performance, deliver accurate reporting, and identify risks early.
  • Improve workflows and playbooks to support the scaling Channel Partnerships team.
  • Contribute to partner expansions and insights that improve program delivery.

Requirements

  • 3+ years of experience in client success, account management, client-facing operations, or a similar role.
  • Full bilingual fluency in French and English, including leading meetings and written communication.
  • Experience in a B2B, SaaS, or service-based environment is preferred.
  • Ability to manage multiple priorities with strong ownership, organization, and follow-through.
  • Clear, professional communication skills for building partner and internal stakeholder relationships.
  • Comfort managing both partner relationships and operational workflows such as billing, eligibility, and reporting.
  • Proactive problem-solving skills and sound judgment on when to escalate issues.
  • Strong attention to detail and a record of accurate work in fast-paced environments.
  • Experience with data, reporting tools, and CRM systems; Salesforce experience is a plus.
  • Ability to collaborate cross-functionally with Operations, Support, and Product teams.

Benefits

  • $68,000–$79,000 base pay plus variable pay.
  • Remote work within Canada or hybrid work in Toronto.
  • Three weeks of vacation and 10 health days.
  • 24/7 virtual access to general practitioners, pediatric care, and mental health therapy for employees and families from day one.
  • Medical, dental, and life insurance coverage.
  • Health spending account for eligible health and wellness expenses.
  • Annual flexible benefits budget for professional development, wellness, or retirement savings.
  • Group retirement savings plan and up to five international remote-work days annually.

Interested in this position?

Apply directly on the company website

Apply Now

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