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Client Success Associate (Bilingual, French/English)

25 minutes ago
Canada
Full-time
Junior
Customer Success
Customer and Technical Support
CRM Salesforce
Apply Now
Maple

Maple

Maple is a virtual care platform in Canada that offers online doctor appointments, consultations, and prescriptions 24/7. Patients can access Canadian licensed doctors for diagnosis and treatment, including specialty care like mental health and dermato...

Health Care Providers & Services
51-250
Founded 2015
$74M raised
View All Jobs 4

Description

  • Act as the primary day-to-day contact for a portfolio of channel partners.
  • Support end-to-end program launches so members can access care without friction.
  • Lead bilingual business reviews and partner communications in French and English.
  • Coordinate renewals, including timelines, materials, pricing, contracts, and eligibility details.
  • Manage partnership operations such as eligibility, billing cycles, and Salesforce data accuracy.
  • Partner with Operations, Support, and Product to resolve partner issues proactively.
  • Track partner performance using data, flag risks early, and deliver accurate reporting on time.
  • Identify workflow gaps and help improve playbooks and recurring processes as the team scales.
  • Contribute to partner expansions and surface insights that improve program delivery.

Requirements

  • 3+ years of experience in a client-facing, client success, account management, or operations role.
  • Experience in a B2B, SaaS, or service-based environment is preferred.
  • Full bilingual fluency in French and English.
  • Confidence leading meetings and managing written communication in both French and English.
  • Strong ownership, organization, and the ability to manage multiple priorities.
  • Clear, professional communication skills for building trust with partners and internal stakeholders.
  • Comfort balancing relationship management with operational work, including billing, eligibility, and reporting.
  • Proactive problem-solving ability and judgment on when to escalate to a Team Lead.
  • Detail-oriented and reliable, with a track record of accurate, high-quality work in fast-paced environments.
  • Comfort working with CRM and reporting tools; Salesforce experience is a plus.

Benefits

  • $68,000-$79,000 base salary plus variable pay.
  • 24/7 access to Maple healthcare services for you and your family starting on day one.
  • Medical, dental, and life insurance.
  • Health spending account.
  • Flex benefits annual budget for professional development, wellness, or retirement savings.
  • 10 health days.
  • Remote within Canada or hybrid in Toronto.
  • 3 weeks vacation.
  • Occasional Canada travel covered by Maple.

Interested in this position?

Apply directly on the company website

Apply Now

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