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Client Success Partner - Enterprise

3 months, 4 weeks ago
France
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Apply Now
360Learning

360Learning

360Learning offers a comprehensive digital learning platform that empowers organizations to collaboratively create, deliver, and enhance training courses, leveraging data and AI to engage learners and trainers while facilitating continuous upskilling f...

Diversified Consumer Services
251-1K
Founded 2010
$243M raised
View All Jobs 29

Description

  • Build strong relationships with HR and learning leaders at enterprise client accounts to drive usage, adoption, and impact.
  • Coordinate internal 360Learning resources, including technical and pedagogical teams, to support client success.
  • Act as a facilitator across complex enterprise accounts to help secure renewals and new contracts.
  • Define learning transformation roadmaps with clients and identify the resources needed to achieve them.
  • Create retro-planning for initiatives on the platform and ensure follow-through.
  • Identify and document customer use cases and share insights with internal teams.
  • Develop trusted relationships with client stakeholders, including top management teams.
  • Work with Account Managers to identify up-sell and cross-sell opportunities.
  • Reduce churn by identifying at-risk customers and implementing remedial action plans.
  • Develop and share best practices with the broader Client Success team.

Requirements

  • 3+ years of experience as a Client Success Manager or in HR, learning, change management consulting, or digital learning management.
  • Ability to lead complex, high-impact projects in enterprise accounts with more than 2,000 employees.
  • Proven knowledge of the B2B SaaS industry is a plus.
  • Strong interest in the digital industry, education, and e-learning.
  • Excellent interpersonal and communication skills.
  • Native French speaker with excellent English proficiency (minimum B2).
  • Experience working with enterprise stakeholders such as CHROs, Chief Learning Officers, and Digital Learning Managers is relevant.
  • Ability to manage renewal, adoption, and account growth objectives across a portfolio of enterprise clients.

Benefits

  • Base salary plus variable compensation and equity.
  • Work-from-home stipend.
  • RTT, lunch vouchers, and medical insurance.
  • Gym subscription.
  • 1 month of parental leave for the second parent.
  • Flexible hours.
  • Full remote work possible anywhere in France.
  • Access to active employee resource groups, including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity.

Interested in this position?

Apply directly on the company website

Apply Now

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