Client Success Partner - Enterprise

13 hours, 37 minutes ago
Full-time
Mid Level
Customer and Technical Support
360Learning

360Learning

360Learning offers a comprehensive digital learning platform that empowers organizations to collaboratively create, deliver, and enhance training courses, leveraging data and AI to engage learners and trainers while facilitating continuous upskilling f...

Diversified Consumer Services
201-500
Founded 2010
$243M raised

Description

  • Manage a portfolio of enterprise customer accounts and lead strategic customer engagements.
  • Build trusted relationships with HR and learning executives, including senior leadership teams.
  • Develop client learning-transformation roadmaps and identify the resources required to deliver them.
  • Create and own implementation plans for initiatives on the 360Learning platform.
  • Coordinate internal technical, pedagogical, and other 360Learning resources to support customers.
  • Drive platform usage, adoption, and measurable business impact.
  • Identify and document customer use cases and cultivate client advocates.
  • Partner with Account Managers to identify upsell and cross-sell opportunities.
  • Identify at-risk customers, implement remediation plans, and reduce churn.
  • Share customer success practices with the wider Client Success team.

Requirements

  • 3+ years of experience in client success, HR/learning/change-management consulting, or digital learning management.
  • Experience leading complex, high-impact projects for enterprise organizations with more than 2,000 employees.
  • Fluent French and English proficiency at B2 level or above.
  • Excellent interpersonal and communication skills.
  • Interest in digital technology, education, and e-learning.
  • Knowledge of the B2B SaaS industry (preferred).

Benefits

  • Compensation package including base salary, variable pay, and equity.
  • Work-from-home stipend, RTT, lunch vouchers, medical insurance, and gym subscription.
  • Flexible working hours and fully remote work from anywhere in France.
  • One month of parental leave for the second parent.
  • Employee resource groups supporting mental health, sustainability, women, parents, LGBTQIA2S+, and ethnic diversity.

Interested in this position?

Apply directly on the company website

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