Customer Success Representative

13 hours, 37 minutes ago
Full-time
Junior
Customer and Technical Support
Aspire Software

Aspire Software

Aspire Software specializes in vertical acquisition software, focusing on nurturing, enhancing, and growing a diverse portfolio of businesses by providing them with the necessary resources and expertise to maximize their growth potential.

Internet Software & Services
501-1000
Founded 2016

Description

  • Lead veterinary clients through implementation from kickoff to go-live.
  • Train veterinarians, technicians, and other stakeholders virtually and occasionally onsite.
  • Set client success goals and track progress against them.
  • Prepare and lead Quarterly Business Reviews covering usage, outcomes, and next-quarter goals.
  • Build relationships with practice owners, medical directors, and practice managers.
  • Answer product questions, resolve basic technical issues, and coordinate escalation and follow-up for complex issues.
  • Monitor account health, proactively re-engage at-risk clients, and maintain account records and health scores in Salesforce.
  • Gather and relay client feedback to Product and leadership.
  • Identify expansion opportunities, demonstrate add-on modules, and partner with Sales to advance them.
  • Own a book of business and track Net Revenue Retention, expansion revenue, and customer satisfaction.

Requirements

  • 2+ years of experience in the veterinary industry, including a clinic, hospital, or veterinary-focused company.
  • Ability to train customers and explain software to non-technical users.
  • Confidence engaging at-risk clients in candid conversations about their experience.
  • Willingness to travel up to 10–15% for veterinary tradeshows, conferences, and occasional client visits.
  • Strong collaboration skills across Sales, Support, and Product teams.
  • Ability to build relationships with stakeholders ranging from technicians to practice owners.
  • Detail orientation and consistent follow-through on commitments.
  • Ability to learn new software quickly and teach it to others.
  • Customer success, account management, or sales experience (preferred).
  • Experience with Salesforce or a similar CRM and with business reviews or presentations to clinic leadership (preferred).

Benefits

  • Base salary plus a performance bonus tied to NRR, expansion revenue, and CSAT targets.
  • Comprehensive Canada Life benefits, including health, dental, vision, mental health, paramedical, life, AD&D, critical illness, and disability coverage.
  • Group retirement savings plan with employee contribution option.
  • Unlimited vacation after one year of service.
  • Fully remote work-from-home role with limited travel.
  • Opportunity to contribute to a growing team serving the veterinary industry.

Interested in this position?

Apply directly on the company website

Apply Now

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