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Customer Success Manager, UK

13 hours, 22 minutes ago
United Kingdom
Full-time
Junior
Customer Success Manager
Customer and Technical Support
Cybersecurity
Apply Now
Coalition

Coalition

Coalition offers a unique blend of cyber insurance and proactive cybersecurity services aimed at helping businesses mitigate digital risks before they occur.

Insurance
501-1000
Founded 2017
$770M raised
View All Jobs

Description

  • Respond to prospective and current customer questions through live chat, email, and phone.
  • Route and coordinate inquiries with sales, security, insurance, and claims teams to ensure timely, accurate support.
  • Educate brokers and policyholders on Coalition products, the online quoting platform, and the cybersecurity platform.
  • Perform administrative insurance activities for quoting, binding, policy changes, and related workflows.
  • Capture customer feedback, identify recurring issues, and partner with internal teams on product and process improvements.
  • Maintain clear, professional, and empathetic communication in all customer interactions.
  • Develop expertise in Broker IQ and Coalition Control platforms.

Requirements

  • Experience in P&C insurance customer support or customer service, or a demonstrated willingness to learn these skills.
  • Excellent written and verbal communication skills in customer-facing environments.
  • Ability to work resourcefully and enthusiastically in a fast-paced startup environment.
  • Ability to learn new tools, processes, and products quickly with strong attention to detail.
  • Ability to use AI tools to improve productivity and efficiency.
  • Ability to prioritize a high volume of requests based on urgency, customer impact, and service commitments.
  • Fluency in German, Spanish, Italian, or French is strongly preferred.
  • Positive, team-first mindset.

Benefits

  • 100% medical coverage, including outpatient care.
  • Life insurance.
  • 25+ paid holidays.
  • Annual home office stipend.
  • 7% employer pension contribution.
  • Mental and physical wellness programs, including Headspace and Wellhub.
  • Competitive compensation and advancement opportunities.
  • Remote role available anywhere in the UK.

Interested in this position?

Apply directly on the company website

Apply Now

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