Client Success Partner - Enterprise

4 months, 1 week ago
Full-time
Mid Level
Customer and Technical Support
360Learning

360Learning

360Learning offers a comprehensive digital learning platform that empowers organizations to collaboratively create, deliver, and enhance training courses, leveraging data and AI to engage learners and trainers while facilitating continuous upskilling f...

Diversified Consumer Services
251-1K
Founded 2010
$243M raised

Description

  • Build strong relationships with senior HR and learning stakeholders at Enterprise client accounts.
  • Support clients in shaping and executing their digital training and learning transformation strategy.
  • Coordinate internal 360Learning resources, including technical and pedagogical teams, to help clients succeed.
  • Drive product usage, adoption, and business impact across your portfolio of large accounts.
  • Manage renewal outcomes by ensuring client satisfaction and contract continuity.
  • Define learning transformation roadmaps, implementation plans, and retro-planning with clients.
  • Identify, document, and develop customer use cases and best practices.
  • Work with Account Managers to identify upselling and cross-selling opportunities.
  • Detect at-risk customers and implement remedial actions to reduce churn.
  • Develop trust with client top management and act as a facilitator across complex enterprise accounts.

Requirements

  • 3+ years of experience as a Client Success Manager or in HR, Learning, Change Management Consulting, or Digital Learning Management.
  • Ability to lead complex, high-impact projects in Enterprise accounts with more than 2,000 employees.
  • Proven knowledge of the SaaS B2B industry is a plus.
  • Strong interest in the digital industry, education, and e-learning.
  • Excellent interpersonal and communication skills.
  • Native French language proficiency.
  • Excellent English proficiency at B2 level or above.
  • Experience working with enterprise clients is preferred.
  • Ability to collaborate across functions and influence senior stakeholders.

Benefits

  • Base salary plus a variable compensation component.
  • Work-from-home allowance.
  • Health insurance, social security, unemployment insurance, common contingency coverage, and salary guarantee fund.
  • Flexible hours.
  • Fully remote work possible anywhere in Spain.
  • Access to active ERGs focused on Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity.
  • A company culture and working framework designed to help employees make an impact.

Interested in this position?

Apply directly on the company website

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