Client Success Partner - Enterprise

13 hours, 37 minutes ago
Full-time
Mid Level
Customer and Technical Support
360Learning

360Learning

360Learning offers a comprehensive digital learning platform that empowers organizations to collaboratively create, deliver, and enhance training courses, leveraging data and AI to engage learners and trainers while facilitating continuous upskilling f...

Diversified Consumer Services
201-500
Founded 2010
$243M raised

Description

  • Manage a portfolio of 360Learning’s largest enterprise customer accounts.
  • Build trusted relationships with HR and learning executives, including CHROs, Chief Learning Officers, Digital Learning Managers, and top management.
  • Define client learning-transformation roadmaps and the resources required to deliver them.
  • Create and own implementation retro-plans for initiatives on the platform.
  • Coordinate internal technical, pedagogical, and other 360Learning resources to support client outcomes.
  • Drive platform usage, adoption, and measurable impact across client organizations.
  • Identify, document, and share customer use cases and business best practices.
  • Partner with Account Managers to identify upsell and cross-sell opportunities.
  • Identify at-risk customers and implement action plans to reduce churn.
  • Identify and develop client advocates and leaders to support account success.

Requirements

  • 3+ years of experience in client success, HR, learning, change-management consulting, or digital learning management.
  • Experience leading complex, high-impact projects for enterprise accounts with more than 2,000 employees.
  • Ability to engage and build relationships with senior executive stakeholders.
  • Excellent interpersonal and communication skills.
  • Fluent French and English proficiency at B2 level or above.
  • Interest in digital technology, education, and e-learning.
  • Knowledge of the B2B SaaS industry (preferred).

Benefits

  • Base salary plus a variable compensation component.
  • Work-from-home allowance.
  • Social security, health insurance, unemployment insurance, common contingency coverage, and salary guarantee fund.
  • Flexible working hours and fully remote work from anywhere in Spain.
  • Leave in accordance with local policies.
  • Employee resource groups focused on mental health, sustainability, women, parents, LGBTQIA2S+, and ethnic diversity.

Interested in this position?

Apply directly on the company website

Apply Now

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