Sr. Customer Development Executive

4 hours, 37 minutes ago
Full-time
Lead
Customer and Technical Support
Lyra Health

Lyra Health

Lyra Health is a global leader in mental health benefits, connecting companies and employees to world-class therapists and coaches. Their innovative platform offers fast, reliable access to evidence-based care for organizational well-being.

Health Care Providers & Services
1001-5000
Founded 2015
$627M raised

Description

  • Own the commercial relationship for a portfolio of existing customers.
  • Identify and drive upsell and cross-sell opportunities.
  • Lead renewal processes, including pricing discussions and contract negotiations for accounts entering RFP/RFI renewals.
  • Partner with Customer Success Managers on strategic account plans and customer objectives.
  • Analyze customer business models, usage trends, and product adoption to develop growth strategies.
  • Maintain accurate commercial forecasts and customer updates in Salesforce or another CRM.
  • Collaborate with Product, Marketing, and Support teams to support customer growth.
  • Build deep account maps and deliver accurate commercial forecasting.

Requirements

  • 12+ years of experience in account executive, customer success, or renewal-focused sales roles.
  • Proven ability to meet or exceed expansion and renewal targets.
  • Excellent communication and stakeholder management skills.
  • High emotional intelligence and ability to build trust and handle objections diplomatically.
  • Strong analytical ability to use customer data and product-usage insights.
  • Comfort with contract terms, pricing, and commercial negotiations.
  • Proficiency with Salesforce, Gainsight, or an equivalent CRM.
  • Experience in B2B healthcare companies (preferred).
  • Experience in a customer-success-led or post-sale sales model (preferred).
  • Understanding of the healthcare landscape and customer pain points (preferred).

Interested in this position?

Apply directly on the company website

Apply Now

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