Associate Director, Client Services (Remote)

7 hours, 6 minutes ago
Full-time
Executive
Customer and Technical Support
Lever

Lever

Lever is a leading Talent Acquisition Suite that provides modern hiring and talent management solutions. Their applicant tracking system (ATS) with candidate relationship management capabilities empowers hiring teams to streamline recruiting efforts an...

Professional Services
201-500
Founded 2012
$123M raised

Description

  • Develop cross-functional marketing strategies aligned with each client’s business goals.
  • Analyze paid media and business performance data across Google Ads, Meta Ads, Google Analytics, and client CRMs.
  • Translate performance data into clear client narratives and recommendations.
  • Build and maintain long-term client relationships while proactively identifying and mitigating churn risk.
  • Own portfolio retention and revenue growth through upsell, cross-sell, and account expansion opportunities.
  • Partner with delivery teams on rolling three-month plans that balance client outcomes and margin targets.
  • Resolve account performance or profitability issues through root-cause analysis, process changes, expectation resets, or rescoping.
  • Identify and implement process improvements that increase client value and operational efficiency.
  • Monitor marketing industry changes, help clients capitalize on them, and develop client wins into case studies.
  • Contribute weekly marketing news insights and points of view for internal teams and clients.

Requirements

  • 7+ years of client services, account management, or client strategy experience.
  • At least 4 years of experience at a digital or performance marketing agency; prior agency experience is required.
  • Fluency in paid-media metrics and reporting from Google Ads, Meta Ads, Google Analytics, and CRMs.
  • Ability to reconcile conflicting performance data and identify root causes across data sources, client conversations, and team input.
  • Ability to communicate complex marketing performance clearly to senior client stakeholders, including CMOs.
  • Strong written communication skills for driving decisions and managing client communications.
  • Strategic, big-picture perspective connecting campaign performance to client revenue, portfolio health, and agency growth.
  • Comfort making sound decisions with incomplete information and adapting to changing priorities.
  • Strong self-awareness, active feedback-seeking, and relationship judgment with clients and internal teams.
  • Resilience and a solutions-focused approach during challenging client situations.

Benefits

  • Salary range of $120,000–$160,000, plus bonus eligibility.
  • Unlimited PTO.
  • Comprehensive health, dental, and vision insurance.
  • Fully remote work across the continental United States.
  • Company-paid ClassPass membership.
  • 12 weeks of paid parental leave.
  • Summer Fridays.
  • 401(k) with employer match.

Interested in this position?

Apply directly on the company website

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