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Operations Process Manager

2 hours ago
United States
Full-time
Mid Level
Operations Manager
Project and Program Management
Power BI Salesforce
Apply Now
Lightspeed DMS

Lightspeed DMS

Lightspeed DMS, based in Salt Lake City, Utah, specializes in dealership management software solutions for the Powersports, Marine, and RV industries. Their flagship product, Lightspeed®EVO, is the #1 DMS in the Recreation industry, offering a unified ...

Automotive
51-250
View All Jobs 6

Description

  • Establish KPIs and track implementation performance metrics to build a data-driven operational culture within Professional Services.
  • Use root cause analysis, process mapping, and data analysis to improve workflows, reduce rework, and lower escalation rates.
  • Own portfolio planning, project scoping, and execution tracking for Professional Services improvement initiatives.
  • Define project goals, scope, resources, budgets, dependencies, risks, and communication needs.
  • Identify, escalate, and resolve conflicts across teams and initiatives.
  • Lead large, cross-team, multi-year programs and projects.
  • Drive continuous business process improvement to streamline and standardize workflows, communication, and resource efficiency.
  • Conduct project initiation, closure, handoff documentation, and post-implementation reviews.
  • Communicate portfolio scope, roadmap alignment, priorities, and status to governance boards and stakeholders.
  • Collaborate across business and product groups to support the success of portfolio initiatives.

Requirements

  • 3-5 years of experience in PS operations, implementation operations, CS operations, or a related role at a SaaS company.
  • Demonstrated track record of improving delivery processes and business results.
  • Experience defining project success criteria with multiple stakeholders.
  • Familiarity with structured process improvement methodologies such as Lean, DMAIC, or equivalent; formal certification is a plus but not required.
  • Strong process improvement and project management skills.
  • Experience working in Professional Services, Implementation, or Customer Success, with direct exposure to implementation lifecycle management strongly preferred.
  • Ability to lead through influence and work collaboratively across teams.
  • Strong verbal and written communication skills.
  • Experience managing a portfolio of improvement projects and prioritizing based on business requirements.
  • Experience creating process documentation with tools such as Visio, PowerPoint, or Lucidchart.
  • Experience building and delivering stakeholder presentations on project status or outcomes.
  • Project Management certification such as PMP or equivalent, or demonstrated equivalent experience managing cross-functional programs in a SaaS environment.
  • Experience building and maintaining operational dashboards and reporting in Salesforce, Excel, Power BI, or similar tools is preferred.
  • Dealership industry experience or prior Lightspeed experience is preferred.
  • Authorization to work in the U.S.

Interested in this position?

Apply directly on the company website

Apply Now

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