Director of Launch & Operations

3 hours, 48 minutes ago
Full-time
Executive
Project and Program Management
Via

Via

Via provides an on-demand transit app that enhances urban mobility by connecting passengers with shared rides in premium vehicles, utilizing a sophisticated algorithm to optimize routes and ensure cost-effective transportation solutions in major cities...

Road & Rail
251-1K
Founded 2012
$887M raised

Description

  • Lead, coach, and develop a team, establishing clear expectations, operating cadence, and accountability.
  • Hire, promote, and performance-manage talent to build leadership depth across the expansion team.
  • Foster a culture of operational excellence, success, and partner trust.
  • Own a portfolio of new launches and ensure services launch on time and meet partner expectations and internal KPIs.
  • Provide strategic oversight on launch quality across on-time performance, rider satisfaction, safety, and cost efficiency.
  • Define and improve processes for technology implementation and operational launches.
  • Serve as the senior operational counterpart to agency leadership on high-stakes launches.
  • Build trust through change management, transparent performance reporting, proactive communication, and remediation when service misses occur.
  • Navigate complex regulatory and contractual environments.
  • Partner with Operational, Commercial, Legal, Product, and Finance teams to deliver the launch portfolio.
  • Provide guidance on product roadmap priorities based on launch and frontline observations.

Requirements

  • 10+ years of experience, with a proven track record in a leadership role.
  • Ideally, experience combining consulting and operating roles.
  • An operator’s mindset with the ability to balance strategy and hands-on execution.
  • Experience leading high-growth or transformation environments, such as scaling teams, launching new lines of business, or integrating acquisitions/service expansions.
  • Excellent interpersonal and communication skills with the ability to influence stakeholders at all levels.
  • Strong analytical and problem-solving skills with a creative approach to challenges.
  • Comfort working in a fast-paced, ambiguous environment and managing multiple priorities simultaneously.
  • Bachelor’s degree with a record of exceptional academic and professional achievement.
  • MBA preferred.
  • Willingness to travel up to 25% of the time.

Benefits

  • Salary range of $180,000–$220,000 per year.
  • Attractive RSU package, where applicable.
  • Free medical plans.
  • 401(k) matching.
  • Comprehensive benefits package.
  • Equity or variable pay may be included, where applicable.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Manager, Sourcing Packaging & Paper

Hasbro 5K-10K Consumer Goods

Hasbro and Wizards of the Coast are seeking a Sourcing Manager for Packaging & Paper to lead the global sourcing strategy and supplier network for directed materials supporting Toys & Games production.

3 hours, 48 minutes ago

Program Manager, Gong Engage (6242)

Dan.com - a GoDaddy brand Internet Software & Services

itD is seeking a remote Program Manager, Gong Engage to lead enterprise governance and engagement for a global sales engagement platform that improves adoption, seller productivity, and business impact.

Salesforce
3 hours, 48 minutes ago

Manager, Field Inventory & Logistics

Skyline Eco-Adventures 11-50 Hotels, Restaurants & Leisure

Zipline is hiring a Manager, Field Logistics to lead and scale logistics operations outside the factory, supporting depot, inventory, and regional network growth across domestic markets.

3 hours, 48 minutes ago

Delivery Manager

Workato 251-1K IT Services

Workato is hiring an experienced Delivery Manager for its Professional Services team to lead customer implementation engagements from post-sales through go-live and help enterprises scale their automation practice on the Workato platform.

Agile Scrum
3 hours, 48 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers