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Helpdesk Support Agent [2631-407585]

1 month, 2 weeks ago
Philippines
Full-time
Junior
Customer Support
Customer and Technical Support
CRM GCP JIRA NetSuite Salesforce SQL
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LevelUp

LevelUp

LevelUp: WordPress specialists offering maintenance, development, and support plans for businesses. 21-day free trial available for product support and business growth.

Internet Software & Services
51-250
Founded 2017
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Description

  • Provide guidance and troubleshooting support to internal teams on business applications.
  • Manage user access requests and resolve issues through Slack, Zendesk, and admin tools.
  • Escalate complex issues to Product Management, Order to Cash, Deal Desk, and Systems Engineering teams.
  • Document and tag support interactions to improve processes and reporting.
  • Collaborate with internal teams to deliver a smooth support experience.
  • Stay current on system changes and best practices through training and ongoing learning.

Requirements

  • Proven extensive experience working with Salesforce and NetSuite.
  • 2-3 years of live chat customer service experience.
  • Familiarity with sales processes and business applications.
  • Proficiency with Zendesk, Slack, and admin tools.
  • Strong analytical and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Ability to prioritize tasks and handle multiple issues efficiently.
  • Experience documenting and tagging support interactions for reporting and process optimization.
  • Experience with SQL and/or BigQuery is preferred.
  • Experience in a SaaS, technology, or sales-driven environment is preferred.
  • Familiarity with CRMs, order management systems, and Jira is preferred.
  • Previous experience in internal IT or business applications support is preferred.
  • Typing speed of at least 60 WPM is preferred.

Benefits

  • Fully remote position.
  • Standard 40-hour fixed schedule work week.
  • Equipment provided.
  • HMO coverage.
  • 13th month pay.
  • Work-life balance and a respectful work environment.

Interested in this position?

Apply directly on the company website

Apply Now

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