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Customer Success Specialist

2 weeks, 6 days ago
Philippines
Full-time
Junior
Customer Success
Customer and Technical Support
Agile CRM Salesforce
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LevelUp: WordPress specialists offering maintenance, development, and support plans for businesses. 21-day free trial available for product support and business growth.

Internet Software & Services
51-250
Founded 2017
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Description

  • Own the end-to-end renewal process for assigned high-volume accounts and ensure timely contract execution.
  • Manage contract administration tasks, including amendments, billing inquiries, and CRM updates.
  • Assess, process, and execute customer downgrade requests in line with policy.
  • Identify retention risks, document them accurately, and escalate or address them through internal channels.
  • Facilitate customer calls and virtual meetings to support renewals and retention.
  • Work daily with Customer Success Managers to deliver a unified customer experience.
  • Serve as the first line of defense for commercial escalations and coordinate with Finance and Legal as needed.
  • Maintain accurate CRM data, including renewal dates, contact information, and commercial notes in real time.
  • Identify bottlenecks in the renewal process and propose automation or workflow improvements.
  • Support special projects, customer campaigns, pilots, and operational initiatives tied to retention and efficiency.

Requirements

  • 1–2 years of experience in a customer-facing role such as Account Management, Sales, Support, or Customer Success.
  • Exceptional written and verbal communication skills.
  • Ability to manage high-volume email and chat correspondence with executive presence.
  • Experience with retention and escalation handling.
  • Comfortable leading live customer calls.
  • Absolute adherence to scheduled hours in North America Central Time.
  • Customer Success experience is preferred.
  • Experience in a B2B SaaS or tech environment is preferred.
  • Experience using CRM tools such as Salesforce and CS platforms such as Gainsight is preferred.
  • Proficiency with Google Suite is preferred.

Benefits

  • Fully remote work arrangement.
  • Standard 40-hour fixed-schedule work week.
  • HMO coverage.
  • 13th-month pay.
  • Equipment provided.
  • Work schedule flexibility depending on client assignment, with afternoon or night shifts possible.
  • Supportive work culture focused on well-being, work-life balance, and a respectful environment.

Interested in this position?

Apply directly on the company website

Apply Now

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