Operations Manager / Law Firm Operations Administrator

4 hours, 12 minutes ago
Contract
Senior
Operations

Law Offices of Sabrina Li, P.C.

A U.S. immigration law firm focused on immigration matters for individuals, families, businesses, and institutions, with practice areas including family-based and employment-based immigration, investor visas, waivers, removal defense, naturalization, appeals, asylum, and humanitarian relief.

Law Practice / Immigration Law
11-50
Founded 2012

Description

  • Support the COO in executing strategic initiatives, coordinating day-to-day operations, and keeping cross-functional projects on track.
  • Build, implement, document, and continuously improve operational workflows, SOPs, systems, and internal processes.
  • Monitor operational performance, identify bottlenecks, and drive improvements through AI, automation, and technology-based solutions.
  • Develop and optimize workflows and scalable systems in monday.com and other business platforms.
  • Support referral partnerships, networking initiatives, marketing efforts, client engagement, and firm events.
  • Maintain and optimize the firm's CRM for lead management, client communications, reporting, and business growth.
  • Supervise administrative and support staff by providing coaching, guidance, and performance support.
  • Support recruitment, interviewing, onboarding, and new hire integration in partnership with HR and the COO.
  • Drive employee accountability and contribute to performance management and professional development initiatives.
  • Support financial and operational reporting, budgeting, documentation, vendor management, software subscriptions, and expense oversight.

Requirements

  • Bachelor's degree in Business Administration or a related field required; MBA preferred.
  • Minimum of 5 years of experience in a managerial role.
  • Experience working with U.S.-based companies required; experience with a U.S.-based law firm is highly preferred.
  • Demonstrated experience managing operational projects and improving business processes from concept through execution.
  • Experience supervising administrative or operations teams, including recruitment, onboarding, coaching, and performance management.
  • Strong understanding of operational reporting, business processes, and workflow optimization.
  • Experience with Salesforce, GoHighLevel, or other CRM platforms required.
  • Strong experience using monday.com to manage projects, workflows, and team accountability required.
  • Proven ability to leverage AI tools to improve efficiency, documentation, reporting, and workflow automation.
  • Comfort working in a fast-paced, fully remote environment with strong discretion and judgment handling sensitive information.

Benefits

  • Competitive compensation with performance-based bonuses.
  • Fully remote role within a diverse global team.
  • Paid time off, including U.S. federal holidays, sick leave, and annual leave.
  • Pacific Time-aligned working hours with reasonable flexibility.
  • Structured onboarding and clear expectations from day one.
  • Supportive, collaborative culture focused on accountability, continuous improvement, and professional development.
  • Long-term opportunity with a stable, growing U.S. law firm.
  • Birthday recognitions and team appreciation initiatives.

Interested in this position?

Apply directly on the company website

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