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Director of Payments and Risk Operations

3 hours, 56 minutes ago
United States
Full-time
Lead
Operations Manager
Operations
Machine Learning
Apply Now
Tekmetric

Tekmetric

Tekmetric provides auto repair shop management software with digital vehicle inspections, estimates, repair orders, inventory, job progress, and customer communication to simplify and supercharge shop operations.

Automotive
51-250
Founded 2015
View All Jobs 6

Description

  • Own the full payments operations lifecycle, including merchant onboarding, underwriting, transaction monitoring, dispute management, and escalation handling.
  • Define and manage core operational metrics such as approval rates, loss rates, dispute win rates, time-to-decision, and cost per account.
  • Build reporting infrastructure including dashboards, data pipelines, and operational scorecards to provide real-time visibility into payments health.
  • Use operational data to identify trends, surface risk early, drive decisions, and hold the team accountable to outcomes.
  • Present payments performance and business results clearly to leadership and cross-functional stakeholders.
  • Drive the transition from manual operations to automated and AI-assisted decisioning.
  • Deploy rules-based and AI-assisted workflows that reduce manual overhead while maintaining risk controls.
  • Own portfolio-level loss performance while balancing growth, risk appetite, and customer experience.
  • Design and refine underwriting and monitoring strategies as GMV scales and emerging risks evolve.
  • Maintain controls aligned with Stripe infrastructure and card network obligations, and manage the operational relationship with Stripe and other partners.

Requirements

  • 8+ years of experience in payments operations, risk, or fintech, with vertical SaaS or embedded payments experience strongly preferred.
  • Proven experience owning portfolio-level KPIs and accountability for operational outcomes.
  • Experience building operational reporting infrastructure from the ground up, including dashboards, scorecards, and data frameworks.
  • Strong analytical instincts and the ability to identify the metrics that matter most.
  • Experience leading an operational team through a manual-to-automated transition.
  • Deep familiarity with acquiring, underwriting, disputes, fraud, and chargeback management.
  • Demonstrated success building or deploying AI-assisted decisioning in an operations context, such as rules engines, agent workflows, or ML-informed approaches.
  • Stripe experience is required.
  • Embedded fintech infrastructure fluency is required.
  • Strong cross-functional collaboration skills and the ability to drive projects to completion across departments.
  • Experience partnering with Legal and Finance on compliance reporting, audit readiness, and internal control standards is a plus.

Benefits

  • Remote work flexibility with hybrid and remote models based on office proximity.
  • Competitive base salary.
  • Generous paid time off.
  • Paid maternity leave, parental bonding leave, and medical leave.
  • Comprehensive Medical, Dental, Vision, and Prescription coverage, with 100% premium coverage for employee-only plans and 50% employer coverage for family plans.
  • Free, confidential counseling through BetterHelp.
  • 401(k) plan with 100% employer match on contributions up to 6%.
  • Flexible spending accounts and health savings accounts.
  • Life and AD&D insurance.
  • Up to $60 per month for fitness, mental health, or similar wellness expenses.
  • $300 home office setup bonus after one year of employment.
  • Support for continuing education.

Interested in this position?

Apply directly on the company website

Apply Now

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