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Revenue Operations Manager - Customer Operations

2 months ago
United States
Full-time
Mid Level
Sales Operations
Operations
Asana Domo Looker Salesforce Tableau
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Later

Later

Later is a top social media management and influencer platform that simplifies visual content marketing for Instagram, Facebook, Twitter, and Pinterest. With over 2 million users globally, including renowned brands like Yelp and The Huffington Post, La...

Media
51-250
Founded 2014
View All Jobs 33

Description

  • Define and own operational frameworks that ensure sold revenue is delivered efficiently and effectively across brand customer offerings.
  • Establish shared definitions of campaign health, customer health, and operational performance across Services, Client Success, Finance, and Sales.
  • Translate revenue pipeline signals into operational insights that inform staffing, prioritization, and investment decisions.
  • Own campaign-, customer-, and portfolio-level metrics that measure delivery, efficiency, and performance against what was sold.
  • Build and maintain reporting on campaign health, budget utilization, margin performance, and delivery risk.
  • Design early warning systems to identify when campaigns or customers are drifting off track.
  • Own the end-to-end Sales-to-Services handoff process and ensure deal context is transferred accurately and completely.
  • Build pipeline-to-capacity forecasting models that provide 30–60–90 day visibility into incoming workload.
  • Design, document, and continuously improve workflows that move customers from sale through delivery completion.
  • Own Salesforce data architecture, data integrity, and system hygiene across the customer and campaign lifecycle.
  • Partner with central RevOps and Systems teams on platform enhancements, integrations, and automation.
  • Create documentation and enablement resources so teams can effectively use the systems and processes you build.
  • Act as a trusted operational partner to Services, Client Success, Sales, and Finance leaders.
  • Facilitate alignment through shared metrics, processes, and operating rhythms.

Requirements

  • 4+ years of experience in Revenue Operations, Sales Operations, Business Operations, or Customer Operations within a SaaS, professional services, or solutions delivery environment.
  • Proven ability to design and implement cross-functional processes that drive measurable business outcomes.
  • Strong command of Salesforce or comparable customer management platforms, including reporting, workflow design, and data modeling.
  • Experience with capacity planning, forecasting, or resource modeling that connects demand signals to operational capacity.
  • An analytical mindset with the ability to translate data into insight and insight into action.
  • Understanding of services delivery, agency operations, or delivery-based business models.
  • Experience in the creator economy or marketing industry is a plus.
  • Exceptional written and verbal communication skills, including the ability to document complex processes and influence senior stakeholders.
  • Comfort operating in ambiguity and a bias toward building structure where it does not yet exist.
  • Experience with project management tools such as Asana or Teamwork and BI/reporting tools such as Tableau, Looker, or Domo.

Benefits

  • Salary range of $130,000–$140,000 USD.
  • Market-based, data-driven compensation approach with biannual review.
  • Eligibility for various benefits plans as part of the overall compensation package.
  • Fully remote work option for select positions.
  • Office locations in Boston, Vancouver (BC), Chicago, and Vancouver (WA).
  • Commitment to an inclusion-first, equitable workplace.
  • Equal opportunity employment and accommodations/support during the recruitment process.

Interested in this position?

Apply directly on the company website

Apply Now

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