Kyivstar

Kyivstar

Kyivstar is the leading national operator in Ukraine, providing quality mobile communication to over 26 million subscribers. As a driver of innovation and social responsibility, Kyivstar is part of the international VEON group, focusing on projects for...

Wireless Telecommunication Services
1001-5000
Founded 1994
$1600M raised

Description

  • Analyze and formalize business requirements from internal stakeholders.
  • Prepare business, functional, and technical requirements for development teams.
  • Design CRM integrations and related solutions.
  • Contribute to architecture decisions and implementation approaches.
  • Manage changes from task definition through production deployment.
  • Coordinate testing and acceptance of delivered functionality.
  • Collaborate with business teams, developers, QA specialists, and external vendors.
  • Analyze and optimize customer service business processes.
  • Maintain a holistic vision and development roadmap for CRM systems and adjacent integrations.
  • Propose improvements to system architecture, functionality, and performance.

Requirements

  • At least 2 years of experience as a System Analyst.
  • Higher technical education.
  • Experience preparing business, functional, and technical documentation.
  • Strong SQL knowledge.
  • Hands-on experience with REST APIs, JSON, XML, and SOAP.
  • Experience with Jira and Confluence.
  • Understanding of the software development lifecycle (SDLC).
  • Experience with CRM or other enterprise information systems.
  • Confident written and spoken English, including technical documentation.
  • Experience with Contact Center, Billing, DWH, web systems, cloud platforms, or microservices-based integrations (preferred).

Benefits

  • Choice of office-based or remote work.
  • Remote onboarding.
  • Quarterly or annual performance bonuses, depending on the role.
  • Internal learning resources, partner programs, and a corporate library.
  • Health and life insurance.
  • Wellbeing program and access to a corporate psychologist.
  • Compensation for Kyivstar mobile communication expenses.

Interested in this position?

Apply directly on the company website

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