Provider Success Manager - Montgomery, Alabama

1 month, 1 week ago
Full-time
Senior
Customer and Technical Support
Counterpart Health

Counterpart Health

In 2018, Clover Health set out to do something unprecedented, build a clinically intuitive, AI-enabled solution that fits within physician's workflows to help support the earlier diagnosis and management of chronic conditions. Years later, that vision is a reality with thousands of practitioners using Counterpart Assistant during the patient visit to improve disease management, reduce medical expenses, and drive success in value-based care. With an exceptional team of value based care and technology experts, Counterpart Health is driving value based care at the speed of software.

hospital & health care
51-200
Founded 2024

Description

  • Serve as the primary point of contact for provider partners and build trusted, consultative relationships.
  • Drive adoption, expansion, and long-term success of Counterpart Assistant across a provider portfolio.
  • Support provider recruitment, onboarding, and training as a product subject matter expert.
  • Help practices design effective in-office workflows for clinical and non-clinical staff.
  • Implement structured engagement plans to improve provider retention and platform utilization.
  • Analyze provider performance metrics, identify trends and risks, and recommend interventions.
  • Promote best practices across different primary care practice environments.
  • Collaborate with sales, product, and operations teams to incorporate provider feedback and market trends.

Requirements

  • 5-7+ years of experience in provider engagement, healthcare account management, or value-based care consulting.
  • Proven success driving provider adoption and retention.
  • Experience building collaborative relationships with clinicians and staff to drive operational change.
  • Ability to translate operational data into actionable performance metrics and scorecards.
  • Deep understanding of primary care and/or ambulatory care workflows.
  • Experience implementing, improving, or changing clinical process workflows.
  • Knowledge of EHRs, ideally in a primary care setting, medical billing, reimbursement models, Medicare Advantage, and risk-based payment arrangements.
  • Strong project management skills with the ability to prioritize competing initiatives and drive measurable outcomes.
  • Willingness to travel up to 75% of the time.
  • Preferred: understanding of value-based care models, population health, or quality improvement.
  • Preferred: experience implementing value-based care tools and technology products in primary care.
  • Preferred: understanding of Medicare insurance, wellness visits, accurate coding, Stars, and HEDIS.

Benefits

  • Competitive base salary of $107,700-$140,000 USD.
  • Equity opportunities and Employee Stock Purchase Plan.
  • Performance-based bonus program and 401(k) matching.
  • Comprehensive medical, dental, and vision coverage.
  • Flexible time off, No-Meeting Fridays, and monthly company holidays.
  • Remote-first work culture.
  • Mental health resources.
  • Learning programs, mentorship, and professional development funding.
  • Office setup reimbursement and monthly cell phone/internet stipend.
  • Paid parental leave for all new parents.

Interested in this position?

Apply directly on the company website

Apply Now

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