Senior Customer Success Manager

3 hours, 8 minutes ago
Full-time
Senior
Customer and Technical Support
Dragos

Dragos

Dragos is an industrial cybersecurity company focused on safeguarding civilization by securing industrial assets across vertical industries. Their integrated software platform provides critical visibility into ICS and OT networks, enabling clients in p...

Professional Services
251-1K
Founded 2016
$438M raised

Description

  • Serve as the primary post-sales contact for a defined set of accounts.
  • Develop a deep understanding of Dragos Platform, WorldView, and Professional Services capabilities and industry-specific challenges.
  • Establish key customer relationships and define success criteria for measurable business outcomes.
  • Execute customer success plans to drive onboarding, adoption, and satisfaction.
  • Own customer management, retention, and health metrics to reduce churn and support expansion.
  • Monitor account health, identify risks, and escalate issues to senior colleagues as needed.
  • Maintain SFDC and other systems of record with detailed account notes and recovery plans.
  • Collaborate with Sales, Technical Account Managers, Professional Services, Intelligence, and Support to deliver a seamless customer experience.

Requirements

  • 3+ years of experience in Customer Success, Account Management, or similar roles in cybersecurity, enterprise SaaS, or industrial sectors.
  • Hands-on experience with renewal management, adoption metrics, and customer health tracking.
  • Exceptional communication skills across all levels, including executives and technical teams.
  • Ability to operate independently in a remote-first environment.
  • Strong relationship-building skills and a track record of driving outcomes without constant oversight.
  • Deep familiarity with cybersecurity and how it translates to business outcomes.
  • Willingness to travel 25%.
  • Experience in the ICS/OT industry is highly preferred.

Benefits

  • OTE of $140,000.
  • Competitive equity package.
  • Comprehensive benefits plan.
  • Remote-first work environment.

Interested in this position?

Apply directly on the company website

Apply Now

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