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Head of Business Operations

2 weeks, 5 days ago
United States
Full-time
Lead
Executive Assistant
Operations
CRM
Apply Now
Klaviyo

Klaviyo

Klaviyo offers intelligent email marketing, SMS, and automation services for ecommerce businesses, empowering brands to personalize customer interactions and drive growth.

IT Services
1K-5K
Founded 2012
View All Jobs 117

Description

  • Lead the annual and multi-year operating planning process and align the leadership team on top company priorities.
  • Own the company-wide OKR process end to end, including setting, cascading, reviewing, and holding owners accountable.
  • Define and manage company KPIs across functions, run performance reviews and operational audits, and drive issue resolution.
  • Automate KPI and OKR reporting using AI tools and internal agents to provide real-time visibility into trends and insights.
  • Own the company’s management operating system, including meeting cadences, decision forums, and leadership rhythms.
  • Lead or support the company’s highest-priority cross-functional strategic initiatives and ensure execution stays coordinated.
  • Drive alignment on key decisions, manage cross-functional working teams, track deliverables, and own outcomes where ownership is unclear.
  • Collaborate with GTM and R&D Analytics teams to produce unified business reporting and conduct root cause analysis on critical issues.
  • Design and run operating cadences for the Co-CEOs and senior leadership team, including meetings, forums, offsites, and planning calendars.
  • Prepare board materials, agendas, and the co-CEO narrative, manage the board portal, and support the multi-year board calendar.

Requirements

  • 12+ years of experience in business operations, strategic operations, or Chief of Staff roles at high-growth technology companies.
  • Experience across both hypergrowth and post-IPO phases is ideal.
  • Proven track record of building and running a company-wide operating system, including OKRs, planning, and performance management.
  • Experience leading through major organizational inflection points such as rapid scaling, go-public events, integrations, or structural change.
  • Demonstrated ability to influence CEOs and senior leadership teams without positional authority.
  • Experience building and leading high-performing teams and developing people.
  • Strong financial fluency, including comfort with LRP and annual planning cycles, unit economics, and partnering with a CFO and finance organization.
  • Background in management consulting or investment banking is a plus.
  • SaaS, B2B software, or marketing technology experience is preferred.
  • Ability to write with precision, speak confidently, and communicate effectively with boards and large audiences.
  • Comfort making decisions in short iterative cycles with incomplete information and driving momentum.
  • AI-native operator who can design and leverage AI systems to automate reporting and surface KPI/OKR visibility.
  • Data-driven, influential, and able to use insights to shape decisions and improve outcomes.
  • Natural integrator who builds trust, navigates tension, and keeps the organization moving.
  • Alignment with Klaviyo’s values, including extreme ownership, high standards, collaborative directness, customer orientation, and a level playing field.
  • Ability to travel up to 10% for onboarding, client or partner work, team meetings, and industry events.

Benefits

  • Base salary range of $224,000 to $336,000 USD.
  • Eligibility for the company’s annual cash bonus plan.
  • Equity as part of the total compensation package.
  • Sign-on payments may be included.
  • Comprehensive health, welfare, and wellbeing benefits, subject to eligibility.
  • Accommodations provided as needed during the hiring process.
  • Klaviyo highlights generous benefits and support for employees who join the team.

Interested in this position?

Apply directly on the company website

Apply Now

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