Executive Assistant & Customer Experience Specialist

4 hours, 3 minutes ago
Full-time
Mid Level
Customer and Technical Support
Assist World

Assist World

Assist World provides dedicated virtual assistant services, enabling businesses to streamline their operations and enhance productivity by matching clients with skilled virtual talent tailored to their specific needs.

IT Services

Description

  • Monitor and manage the founder’s email inbox by triaging and prioritising daily action items.
  • Draft email responses and prepare a daily review list for founder approval before sending.
  • Monitor the wholesale inbox and draft outreach and responses for wholesale leads and partnerships.
  • Manage the calendar, schedule calls, and coordinate follow-ups.
  • Keep the founder organised, focused, and ahead of deadlines.
  • Handle customer enquiries via email, SMS, and live channels within defined SLAs.
  • Use Shopify Admin to investigate orders, fulfillment statuses, and customer history.
  • Resolve customer issues with empathy, speed, and brand-aligned communication.
  • Coordinate with store teams and fulfillment to close customer cases end-to-end.
  • Maintain and update macros, FAQs, and lightweight SOPs.
  • Identify recurring issues and flag them with suggested fixes.
  • Provide a daily summary of volume, themes, and escalations.

Requirements

  • Excellent written English with polished, warm, and professional communication.
  • Strong organisational skills and high attention to detail.
  • Experience with Google Workspace, including Gmail, Docs, Sheets, and Drive.
  • Comfortable using Shopify Admin for order lookups and customer history.
  • Proactive communicator who flags problems early and follows through.
  • Able to work Hawaii Standard Time (HST) business hours.
  • South African accent preferred for any voice-based customer interactions.
  • Experience with Klaviyo or a similar ESP to check customer tiers and purchase history (nice to have).
  • Experience with helpdesk tools such as Gorgias, Zendesk, or Help Scout (nice to have).
  • Background in e-commerce, retail, or luxury/semi-luxury customer service, or experience supporting wholesale/B2B email outreach (nice to have).

Benefits

  • Remote full-time role.
  • Monthly compensation of $1,000 - $1,200.
  • Opportunity to support a growing e-commerce brand with both retail and wholesale operations.
  • Work closely with the founder in a high-impact, trusted support role.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Client Coordination Specialist – Travel Services (Remote)

Aisle and Abroad Travel & Tourism

Client Coordination Specialist – Travel Services at Deidre is a remote role focused on organizing travel details, managing client communication, and ensuring requests are completed accurately and on time.

11 minutes ago

Director, Customer Success, CX

Nice Côte d'Azur Hotels, Restaurants & Leisure

NiCE is hiring a Director, Customer Success to define and run the operating model that drives adoption, delivery readiness, and value realization for enterprise and regulated customers across its CX platform.

Microservices
1 hour, 35 minutes ago

CRM Coordinator

Virtual Assistance Services 11-50 Professional Services

A premium Australian medispa business is hiring a part-time remote CRM Coordinator to manage client communications, booking follow-up, and database activities that convert marketing interest into clinic appointments.

2 hours, 15 minutes ago

Sr. Forward Deployed Engineer

Databricks 1K-5K IT Services

Databricks is hiring a Forward Deployed Engineer to embed with strategic customers and deliver custom full-stack applications and data/AI solutions on the Databricks Data Intelligence Platform.

Apache Spark Java JavaScript MLflow Python Scala SQL TypeScript
2 hours, 56 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers