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INTERNAL-Network Troubleshooting Specialist/Spécialiste en dépannage de réseaux

15 minutes ago
Canada
Full-time
Senior
Network Engineer
DevOps and Infrastructure
DNS
Apply Now
Keywords Studios

Keywords Studios

Keywords Studios provides comprehensive technical and creative solutions for the global video games industry, specializing in localization, audio production, quality assurance, art creation, and customer support services to enhance the gaming experienc...

Internet Software & Services
10K-50K
Founded 1998
View All Jobs 58

Description

  • Resolve complex technical issues beyond Tier 2 support, including root cause analysis and escalation of verified bugs.
  • Investigate logs, architecture, and configuration to debug system crashes, persistent performance issues, and connectivity problems.
  • Handle deep network and device isolation cases involving routing, DNS, firewall rules, and virtualization layers.
  • Work on infrastructure or code-level changes when needed to address recurring technical issues.
  • Document solutions, insights, and best practices in internal and client-facing knowledge bases.
  • Analyze support data to identify trends, root causes, recurring pain points, and emerging issues.
  • Propose and lead process improvements that increase efficiency, automation, and overall support quality.
  • Generate regular performance and ticket-behavior reports for internal stakeholders.
  • Communicate directly with clients and internal teams, and participate in regular client syncs to align priorities.
  • Contribute to feedback loops between users, clients, and support teams to drive continuous improvement.

Requirements

  • Elevated tech support, IT support, software engineering, or system administration experience.
  • Strong network troubleshooting skills and the ability to solve complex connectivity issues.
  • Ability to work independently on complex technical cases with minimal supervision.
  • Experience digging into logs, architecture, and configuration for debugging purposes.
  • English fluency, both verbal and written, is required.
  • Availability to work Monday to Friday in the Eastern Standard Time (EST) time zone.
  • Prior audio troubleshooting experience is a plus.
  • Prior Wi-Fi troubleshooting experience is a plus.

Interested in this position?

Apply directly on the company website

Apply Now

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