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Help Desk Engineer

13 minutes ago
India
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
Active Directory DHCP DNS PowerShell TCP/IP
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Weekday

Weekday

Weekday helps companies hire engineers who are vouched by other software engineers, enabling passive income for engineers. They offer services like drafting outreach messages, shortlisting candidates, and conducting reference checks. Backed by Y Combin...

Construction & Engineering
11-50
Founded 2020
View All Jobs 143

Description

  • Serve as the first point of contact for users seeking technical assistance via phone, email, chat, or ticketing systems.
  • Diagnose and resolve hardware, software, operating system, and network-related issues.
  • Log, prioritize, track, and update incidents and service requests using ITSM tools.
  • Install, configure, and maintain desktops, laptops, printers, scanners, and other IT peripherals.
  • Troubleshoot issues related to Windows operating systems, Microsoft Office applications, email clients, and business software.
  • Assist users with password resets, account management, access permissions, and basic security requests.
  • Perform system installations, software upgrades, and routine maintenance activities.
  • Escalate unresolved technical issues to higher-level support teams while maintaining ownership until resolution.
  • Create and maintain technical documentation, troubleshooting guides, and knowledge base articles.
  • Support onboarding and offboarding activities, including device setup and user account provisioning.

Requirements

  • Bachelor's degree or diploma in Computer Science, Information Technology, Electronics, or a related discipline.
  • 2–5 years of professional experience in IT Help Desk, Service Desk, Desktop Support, or Technical Support roles.
  • Proven experience delivering help desk support in a corporate or enterprise environment.
  • Strong understanding of Windows operating systems, Microsoft Office Suite, Outlook, and desktop troubleshooting.
  • Experience with ticketing systems such as ServiceNow, Jira Service Management, Zendesk, Freshservice, or similar platforms.
  • Familiarity with Active Directory, user account administration, and basic networking concepts including TCP/IP, DNS, DHCP, and VPN.
  • Knowledge of hardware diagnostics and troubleshooting for desktops, laptops, printers, and peripheral devices.
  • Excellent analytical and problem-solving skills with the ability to resolve issues efficiently.
  • Strong verbal and written communication skills with a customer-first approach.
  • ITIL Foundation knowledge, remote desktop support tools, Microsoft Intune or Endpoint Management, Azure Active Directory, basic PowerShell scripting, Mobile Device Management (MDM), network troubleshooting, and endpoint security tools are preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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