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NOC Engineer

30 minutes ago
Argentina
Full-time
Mid Level
Network Engineer
DevOps and Infrastructure
Bash Linux Python TCP/IP
Apply Now
Trinetix

Trinetix

Trinetix provides comprehensive software product engineering and design services to Fortune 500 companies and emerging brands, enabling them to innovate and enhance their digital operations for sustainable growth in a competitive landscape.

Internet Software & Services
251-1K
Founded 2011
View All Jobs 14

Description

  • Monitor IP, transmission, and xWDM network platforms, including sites and owned or leased fiber infrastructure.
  • Respond to alarms for service-impacting and potential service-impacting incidents.
  • Troubleshoot faults and outages across relevant network platforms.
  • Resolve incidents at first line when possible and minimize escalation to second-level support.
  • Own incidents through resolution and service restoration.
  • Coordinate with third-party providers such as hardware vendors, field support, and network providers during troubleshooting.
  • Document incidents accurately and in a timely manner during and after resolution.
  • Communicate clearly with internal and external stakeholders during major incidents.
  • Track SLA commitments, follow up on progress, and coordinate resolution across teams.
  • Prepare root cause analyses and outage reports.
  • Act as a single point of contact during planned maintenance and outages.
  • Configure and help improve NOC monitoring tools and processes.
  • Collaborate with internal teams to improve troubleshooting and information sharing.

Requirements

  • 3–5+ years of experience in a Network Operations Center or similar environment.
  • Strong technical expertise in network troubleshooting across IP and/or transmission platforms.
  • Solid knowledge of TCP/IP, MPLS, BGP, QoS, and xWDM technologies.
  • CCNP Enterprise-level knowledge or equivalent practical experience for IP-focused roles.
  • Hands-on experience with network monitoring tools, incident handling, and fault management.
  • Experience working with Linux and Windows environments.
  • Strong communication skills and ability to collaborate with internal teams and external providers.
  • Experience documenting incidents and maintaining clear technical reports.
  • Experience with scripting in Python or Bash is preferred.
  • Telecom industry background is preferred.
  • Experience configuring or improving NOC monitoring tools is preferred.
  • Experience working in an international environment is preferred.
  • Strong analytical thinking and problem-solving skills.
  • Ability to take ownership and make decisions in time-critical situations.
  • High level of responsibility and attention to detail.
  • Proactive mindset and willingness to continuously learn and improve.
  • Comfortable working in a fast-paced, international environment.

Benefits

  • Continuous learning and career growth opportunities.
  • Professional training and English/Spanish language classes.
  • Comprehensive medical insurance.
  • Mental health support.
  • Compensation for fitness activities, hobbies, pet care, and more.
  • Flexible working hours.
  • Inclusive and supportive culture.

Interested in this position?

Apply directly on the company website

Apply Now

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