Senior Account Manager

3 hours, 19 minutes ago
Senior
Customer and Technical Support
Kaseya

Kaseya

Kaseya provides integrated IT management and security solutions for MSPs and SMBs, enabling centralized IT operations, remote management, cybersecurity, and automation.

IT Services
1K-5K
Founded 2000
$567M raised

Description

  • Serve as the trusted advisor and primary liaison for a portfolio of high-value, complex key accounts.
  • Develop in-depth account knowledge and strategic engagement plans.
  • Identify expansion opportunities within existing accounts and drive upsell and cross-sell initiatives.
  • Proactively manage contract renewals and maintain high retention rates across assigned accounts.
  • Represent the voice of the customer internally and advocate for enhancements that meet client needs.
  • Lead regular executive business reviews and provide performance reporting, roadmap alignment, and risk mitigation insights.
  • Partner with Sales Engineers, Technical Account Managers, Product Management, and Support to support onboarding, adoption, and escalation resolution.
  • Stay informed on industry trends and the competitive landscape to position Kaseya as a strategic partner.

Requirements

  • 5+ years of experience in enterprise account management, customer success, or consultative sales, preferably in a SaaS, MSP, or IT services environment.
  • Demonstrated track record managing multimillion-dollar portfolios and achieving account growth and retention goals.
  • Strong commercial acumen and negotiation skills, with the ability to engage senior-level executives and IT decision-makers.
  • Excellent written and verbal communication skills, including presentation and storytelling abilities.
  • Experience building and executing strategic account plans.
  • Background in IT management software, cybersecurity solutions, or managed service provider ecosystems (preferred).
  • Familiarity with CRM tools such as Salesforce and data analytics platforms (preferred).
  • Bachelor’s degree in Business, Technology, or a related field; MBA is a plus.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Account Manager, Financial Services

Alphasense 51-250 Industrial Conglomerates

AlphaSense is hiring an Account Manager, Financial Services to manage and grow relationships across a portfolio of financial services clients while driving retention, adoption, and expansion.

25 minutes ago

Sr. Account Director

Power Digital is hiring a Senior Account Director to lead healthcare client accounts and drive integrated marketing performance, client retention, and revenue growth across cross-functional teams.

Content Marketing Email Marketing Facebook Ads Google Ads Google Analytics Influencer Marketing SEO Social Media Marketing
2 hours ago

Account manager

Pion 201-500 Marketing and advertising

Pion is hiring an Account Manager to manage a portfolio of client accounts, drive renewals and upsell opportunities, and support revenue growth across its global commerce and loyalty platform.

CRM Salesforce
2 hours, 19 minutes ago

Enterprise Account Manager

WorkWave 251-1K Professional Services

WorkWave is hiring an Enterprise Account Manager to manage and expand enterprise customer relationships for its field service software and fintech platform.

CRM Salesforce
2 hours, 55 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers