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U.S. Federal Senior Account Manager

1 week, 5 days ago
United States
Full-time
Senior
Account Manager
Project and Program Management
Salesforce
Apply Now
Kaseware

Kaseware

Kaseware is an all in one investigative case management software built by former FBI special agents, aimed to make your job easier and the world a safer place. Respond • Investigate • Resolve Seamless Mobile & Tablet Integration For easy field reportin...

Professional Services
11-50
Founded 2016
View All Jobs 2

Description

  • Manage a defined portfolio of Federal accounts to drive renewals, satisfaction, and sustained adoption.
  • Own and exceed quota for retention, upsell, and account expansion within existing accounts.
  • Become proficient in demonstrating the Kaseware platform to customers and stakeholders.
  • Develop multi-year account plans aligned with customer objectives, procurement timelines, and company growth strategy.
  • Conduct Quarterly Business Reviews and executive meetings to review results, adoption metrics, and roadmap alignment.
  • Partner with Customer Operations, Product, and Delivery teams to support renewals, deployments, and outcomes.
  • Act as a trusted advisor to agency executives and technical leads, aligning platform capabilities with mission and operational needs.
  • Build cross-agency relationships and a regional reference network to support advocacy and future growth.
  • Maintain sales forecasts and account health metrics in Salesforce, including renewal status, upsell pipeline, and account risk indicators.

Requirements

  • Bachelor's degree is required.
  • 6–10 years of experience in Account Management, Program Management, or Client Services, preferably in Federal, public safety, justice, or government technology environments.
  • Proven track record of exceeding retention and upsell targets in enterprise or public-sector SaaS accounts.
  • Strong understanding of Federal or government procurement processes.
  • Excellent communication and presentation skills for both executive and technical audiences.
  • Ability to manage multiple complex accounts simultaneously while staying highly organized.
  • Experience working cross-functionally with Product, Support, and Program Delivery teams.
  • Ability to obtain a Secret Clearance.
  • Background in public safety, government technology, or a SaaS environment is strongly preferred.
  • Experience in the security, intelligence, or law enforcement sectors is preferred.
  • English language proficiency is required.
  • Ability to travel up to 50% is required.
  • Ability to pass a full CJIS-compliant fingerprint-based background check is required.

Benefits

  • Base salary range of $135,000–$140,000.
  • Target OTE of $180,000–$200,000.
  • Excellent health, dental, and vision insurance with generous company contribution.
  • Flexible spending accounts.
  • Unlimited paid vacation.
  • 12 paid company holidays.
  • Paid sick time.
  • Paid parental leave.
  • 401(k) with company matching.
  • EcoPass provided for Colorado-based employees.

Interested in this position?

Apply directly on the company website

Apply Now

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