Senior Customer Account Manager

1 hour, 20 minutes ago
Full-time
Senior
Customer and Technical Support
Employ

Employ

Employ, Inc. is a top provider of recruiting solutions, empowering organizations to hire top talent with industry-leading technologies and services.

Professional Services
1K-5K
Founded 2022

Description

  • Own a portfolio of approximately 150 high-touch customer accounts with responsibility for renewals and expansion.
  • Proactively engage customers 6–9 months before renewal to identify risks and growth opportunities.
  • Partner with Customer Success Managers to align on account strategy and deliver a strong customer experience.
  • Lead strategic renewal conversations while balancing retention goals with pricing and upsell opportunities.
  • Identify and execute expansion opportunities across services, product add-ons, and packaging enhancements.
  • Manage a high-volume book of business using a strategic and consultative approach to each account.
  • Use Salesforce, CPQ/DealHub, and Gong to manage pipeline, forecast accurately, and drive deal execution.
  • Collaborate cross-functionally and influence stakeholders to support account growth and retention.

Requirements

  • 6–8 years of experience in account management, customer success management, or sales.
  • SaaS experience preferred.
  • Proven track record of meeting or exceeding quota in a revenue-focused role.
  • Experience managing renewals and identifying growth opportunities within an existing customer base.
  • Proficiency with CRM systems, with Salesforce preferred.
  • Comfort using data to inform decisions.
  • Strong commercial acumen and consultative customer communication skills.
  • Excellent organizational and time management skills with the ability to manage multiple priorities.
  • Clear written and verbal communication skills.
  • Collaborative, self-starter mindset with high ownership, accountability, and problem-solving ability.

Benefits

  • Base salary of $90,000–$100,000 USD.
  • Commission target of $60,000 per year.
  • Performance bonuses may be included in total compensation.
  • Equity may be included in total compensation.
  • Comprehensive medical, dental, and vision coverage.
  • Unlimited PTO.
  • Remote-first work environment with flexible work scheduling.
  • Learning and development programs, including training, mentorship, and career growth resources.

Interested in this position?

Apply directly on the company website

Apply Now

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