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Partner Relationship Specialist - Malay Speaker

15 hours, 9 minutes ago
Remote
Full-time
Junior
Business Development
Customer and Technical Support
CRM
Apply Now
JustMarkets

JustMarkets

JustMarkets is a leading online trading platform that offers a wide range of financial instruments including Forex, CFDs, Gold, and Oil. With low spreads, high leverage up to 1:3000, and fast execution, JustMarkets provides a next-level trading experie...

Capital Markets
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Description

  • Proactively contact newly registered leads through phone, messaging platforms, and online meetings to convert them into active partners.
  • Qualify incoming leads by understanding their business needs, motivations, and potential, while presenting the company’s products and partner program.
  • Activate, nurture, and develop partners through the early stages of their lifecycle until handover to a Partner Relationship Manager.
  • Manage a high volume of leads efficiently with timely follow-ups and consistent pipeline progression.
  • Achieve individual activity and conversion KPIs, including calls made, meetings conducted, and partner activations.
  • Deliver an outstanding customer experience throughout the sales and onboarding journey.
  • Maintain accurate records of customer interactions, pipeline progress, and outcomes in the CRM system.
  • Identify when partners are ready for activation and coordinate a smooth, well-documented handover to the assigned PRM.
  • Collaborate with PRMs, Marketing, and Onboarding/Support teams to ensure seamless communication and information flow.
  • Share insights on lead quality, customer objections, and recurring questions to improve scripts, campaigns, and conversion strategies.

Requirements

  • Experience in inside sales, telesales, lead qualification, account activation, customer support, or a similar high-volume client-facing role.
  • Experience in financial services or fintech is an advantage but not mandatory.
  • Strong communication skills across phone calls, WhatsApp, Telegram, email, and virtual meetings.
  • Excellent verbal and written communication skills with the ability to build rapport and trust quickly.
  • Strong sales, negotiation, and objection-handling skills with persistence to re-engage hesitant or inactive leads.
  • Demonstrated success in achieving activity and conversion KPIs in a sales-driven environment.
  • Excellent organizational and time management skills with the ability to manage multiple leads simultaneously.
  • Ability to quickly learn and confidently present the company’s products, services, and partner program.
  • High level of integrity, accountability, and professionalism.
  • Comfortable working in a fast-paced, high-pressure, multicultural, and global environment.
  • Strong team player who collaborates effectively with cross-functional teams.
  • Fluency in English and Malay is required.

Benefits

  • 16 paid vacation days per year.
  • 14 paid sick leave days per year.
  • 11 public holidays.
  • Medical insurance.
  • Dental expenses reimbursement.
  • Parking and commuting reimbursement.
  • Professional education budget.
  • Language learning budget.
  • Wellness budget for gym membership, sports gear, and related expenses.

Interested in this position?

Apply directly on the company website

Apply Now

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