Account Manager (AI Products)

3 weeks, 6 days ago
Full-time
Mid Level
Customer and Technical Support
IV.AI

IV.AI

IV.AI is a top AI and machine learning agency empowering enterprises and financial services globally with data-driven decision-making for measurable value.

Capital Markets
51-250
Founded 2016

Description

  • Build trusted relationships with client stakeholders to drive adoption and measurable results.
  • Serve as the primary point of contact for client requests, questions, and issue resolution.
  • Define project goals, milestones, and success metrics with clients.
  • Partner with Sales to support renewals, upsells, and pre-sales enablement.
  • Ensure smooth handoffs from Sales to Post-Sales for new clients.
  • Lead project implementation, scoping, documentation, and planning with internal teams.
  • Track progress, budgets, and risks and communicate updates proactively to clients and internal teams.
  • Coordinate internal resources to deliver on client goals and remove roadblocks.
  • Partner with Product and Engineering to translate client needs into deliverables and technical solutions.
  • Support clients with configuration troubleshooting, product walkthroughs, demos, and user-enablement sessions.

Requirements

  • 4+ years of experience in account management, client success, or project delivery, ideally in SaaS or AI/tech-enabled products.
  • Proven ability to manage complex projects across multiple stakeholders.
  • Strong verbal and written communication skills for both technical and non-technical customer conversations.
  • Experience managing multiple stakeholders and concurrent projects.
  • Highly organized, analytical, and proactive problem-solving approach.
  • Proficiency with PowerPoint or Google Slides.
  • Experience with project management tools such as Asana, Notion, or similar.
  • Familiarity with data modeling and data schemas, such as SQL schema, GraphQL types, or MongoDB, is preferred.
  • Experience in Sales or Technical Sales, or working closely with those teams, is preferred.

Interested in this position?

Apply directly on the company website

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