Customer Support - Phone Specialist

3 hours, 27 minutes ago
Full-time
Mid Level
Customer and Technical Support
ItsaCheckmate

ItsaCheckmate

ItsaCheckmate simplifies digital orders and menu management for restaurants by integrating with various platforms directly into the POS, eliminating the need for tablets and manual transfers. Operators benefit from increased order volume, reduced error...

Hotels, Restaurants & Leisure
51-250
Founded 2016
$3M raised

Description

  • Manage large volumes of inbound and outbound calls in a timely manner.
  • Use communication scripts appropriately when handling different customer topics.
  • Greet customers, identify the reason for each call, and clarify their needs.
  • Research customer issues and provide solutions and alternatives.
  • Build sustainable client relationships and engage customers by going the extra mile.
  • Provide accurate and complete information using the appropriate methods and tools.
  • Attend educational seminars to improve knowledge and performance.
  • Suggest solutions when products malfunction and work to retain customers considering cancellation.
  • Resolve product or service problems by identifying the cause and explaining the best solution.
  • Meet individual and team qualitative and quantitative targets.

Requirements

  • 3+ years of experience in a phone-based customer support or operations role.
  • Strong phone and verbal communication skills, with active listening ability.
  • International calling experience required, preferably US-based calls.
  • Experience with CRM systems and related practices.
  • Customer-focused approach with adaptability to different personality types.
  • Ability to multitask, prioritize, and manage time effectively.
  • Graduate degree in any stream.
  • Excellent verbal and written communication skills.
  • Business acumen with a problem-solving attitude.
  • Ability to thrive in a fast-paced, quickly evolving environment.
  • Comfortable working US shift hours or India night shifts.

Benefits

  • Competitive salary.
  • Awesome work environment.
  • Opportunity to work at a company with a huge vision.

Interested in this position?

Apply directly on the company website

Apply Now

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