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Customer Support Specialist

1 week, 2 days ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
DNS Salesforce
Apply Now
Klaviyo

Klaviyo

Klaviyo offers intelligent email marketing, SMS, and automation services for ecommerce businesses, empowering brands to personalize customer interactions and drive growth.

IT Services
1K-5K
Founded 2012
View All Jobs 114

Description

  • Develop deep knowledge of the Klaviyo platform.
  • Provide high-quality customer support via email, chat, and phone.
  • Partner with customers to resolve product issues and escalated complaints.
  • Communicate clearly with both technical and non-technical users across a wide range of technologies.
  • Diagnose software issues and follow established processes to resolve problems.
  • Support customers with non-technical questions related to marketing, sales, and e-commerce setup.
  • Document troubleshooting steps and problem-resolution actions.
  • Transform workflows by applying AI to build smarter systems and ways of working.

Requirements

  • Excellent written and verbal communication skills.
  • Passion for creative problem-solving and supporting customers and end users.
  • Self-motivated and able to thrive in a collaborative environment.
  • Ability to adapt quickly to changing priorities.
  • Experience with or ability to quickly learn Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce.
  • Familiarity with web technologies, networking, and software products.
  • Understanding of DNS, IPs, APIs, email marketing platforms, and e-commerce platforms.
  • Familiarity with the Klaviyo product is a plus.
  • Completion of the Klaviyo Practitioner Certificate is a plus.
  • Experience experimenting with AI in work or personal projects and interest in learning responsible AI tools and workflows.
  • Ability to travel up to 10% for onboarding, team meetings, client or partner work, and industry events.

Benefits

  • Base pay range of $26.92 to $40.38 USD per hour for U.S. locations.
  • Annual cash bonus plan may be included in total compensation.
  • Equity may be included in the total compensation package.
  • Sign-on payments may be included.
  • Comprehensive health, welfare, and wellbeing benefits, subject to eligibility.
  • Travel is coordinated in advance.
  • Equal opportunity and non-discrimination workplace.
  • Accommodations available as needed.

Interested in this position?

Apply directly on the company website

Apply Now

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