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Product Support Specialist

1 month, 2 weeks ago
Canada
Full-time
Mid Level
Customer Support
Technical Writing and Documentation
SQL Server
Apply Now
BusPlanner

BusPlanner

BusPlanner offers a comprehensive school bus transportation management platform designed to streamline route planning and enhance safety for K-12 school districts, ultimately saving time and reducing costs.

Internet Software & Services
11-50
Founded 1983
View All Jobs 7

Description

  • Deliver product and technical support to clients across North America.
  • Troubleshoot backend issues such as data discrepancies, imports/exports, and performance concerns.
  • Configure, manage, and maintain Windows-based environments for cloud-hosted users and applications.
  • Work with SQL Server database systems to analyze and resolve client issues.
  • Create and update help modules, client-facing documentation, and internal troubleshooting guides.
  • Participate in a rotating support schedule covering help desk hours from 7am to 7pm ET.
  • Provide occasional after-hours support when needed.

Requirements

  • 3+ years of experience in a client-facing technical support or product support role.
  • Strong proficiency in Windows environments, including administration, configuration, and command-line operations.
  • Excellent written and verbal communication skills with the ability to explain technical issues to non-technical users.
  • A proactive, problem-solving mindset with a desire to take ownership of technical challenges.
  • Strong organizational skills and the ability to prioritize multiple requests in a fast-paced environment.

Benefits

  • Competitive salary and performance-based bonuses.
  • Full health and wellness benefits.
  • Flexible work hours.
  • Remote-friendly work setup.
  • Collaborative team culture focused on exceptional customer service.

Interested in this position?

Apply directly on the company website

Apply Now

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